Great Service
The personalised help from Alana and her team made integration and alterations super easy.
By PW
Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
359 reviews
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Podium is a privately held technology company headquartered in Lehi, Utah that develops cloud-based software to help businesses modernize customer interactions, such as messaging and customer feedback, and improve their online reputations.
Podium (podium.com) has 359 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
359 approved reviews, newest moderated first
The personalised help from Alana and her team made integration and alterations super easy.
By PW
Ease of use, Intuitive and Transparent
By Carl
My name is Michael Z. Podium and their AI Bot has changed our business. We are a small used car dealership called East Tennessee Auto Outlet in SE TN. We utilize the bot for initial contact, simple question and answers as well as long term follow up. The responses have only gotten better with each update. It’s well worth the investment.
By Michael Z.
It is a great way to keep in contact with the customers. It is also a great tool to respond with AI and give the customers a feeling of a good response and very timely. The information gathered by Podium is invaluable.
By Don S.
I have been using podium since February. Love it
By Ferdos Z.
Podium has been great for our business! They have added another level of communication with our customer! They have increased our closing percentage
By Trevor B.
A very intuitive, user-friendly platform—great for receiving and making calls and sending text messages. It works very well for our company.
By André D.
Rey from Karplus Warehouse Inc. We have been using Podium for 5 months now and we are very happy with the results. No lead wasted. You can really see the difference in how it helped our dealership progress. I found podium asking chatgpt what is the best chat tool for our website and it suggested podium. I was 2 months before we signed up because of the holidays and thinking that it will be stressful and hard to transfer our Voip phones and main as well as integration to our system, but staff made it easy and will couple of hiccups, everything was in line with our expectations. Never regret that we did signed up with them. Josh helped us a lot, Laura on onboarding and Derrick our performance manager are awesome. As well as all the staff.
By Reynald B.