Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
538 reviews
Plymouth Rock AssuranceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We offer auto, home, renters, condo, and motorcycle insurance built for real life, with local expertise you can count on. We also offer specialized coverage through our Teachers’ Insurance Plan, designed with educators in mind. We know life in the Northeast can be unpredictable, so we're here with coverage and support that feels personal. Our Independent Agents and dedicated Customer Service representatives help you stay prepared and make confident decisions, so you can protect what matters most.Recognized for our commitment to customers, Plymouth Rock was named Best Car Insurance for Families with Young Drivers in New Jersey by CNBC Select and Best Car Insurance Company in Massachusetts by The Wall Street Journal's Buy Side. We're also proud to be recognized on Forbes' America's Best Insurance Companies 2026 list for delivering responsive service, valuable coverage, and savings you can count on.
Plymouth Rock Assurance (plymouthrock.com) has 538 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
538 approved reviews, newest moderated first
So far so good but will know more at the renewal period when I receive new rates.
By Gilbert F.
Response from Plymouth Rock Assurance· Jun 3, 2026
Hi, thank you for your feedback and for being a customer! We're glad to hear your experience has been positive so far. If you ever have any questions or need assistance, please don't hesitate to reach out.
Don not wanting to long
By JOSE
Response from Plymouth Rock Assurance· Jun 3, 2026
Hi Jose, thank you for sharing. We appreciate your feedback.
So easy and self explanatory
By JEAN T.
Response from Plymouth Rock Assurance· Jun 3, 2026
Hi Jeans, we are glad to hear. Thank you for your feedback!
So muy a tentó muy amable y complaciente y tras tan de ayudarte de todas maneras
By Jose L B.
Response from Plymouth Rock Assurance· Jun 3, 2026
Thank you for your feedback and for being a customer!
I had all my questions answered in a professional and pleasant manner
By FRANK W.
Response from Plymouth Rock Assurance· Jun 3, 2026
Hi Frank, we're so happy to hear. Thank you for sharing!
I'm happy with playmout Rocke insurance
By Musa K.
Response from Plymouth Rock Assurance· Jun 3, 2026
Hi, so glad to hear. Thank you for your positive feedback.
Very bad experience. The staff is not connected with the underwriting department. The representatives give you fake promises with no knowledge while underwriting department staff canceled my auto policy. Under all recorded lines I told my situation to not 2-3 but atleast 5-6 representatives throughout 2-3 months that I lost my title so I am requesting to get my duplicate title changed from California DMV and they said fine take your time then suddenly one day they cancel my auto insurance as i could not get my car registered under Massachusetts state. There is always a miscommunication between representatives and underwriting department. They need to work together and representatives should not give any information if they are not sure of. Very poor experience so far. Not recommended to anyone. Hope they do improve things.
By APAARJEET G.
Response from Plymouth Rock Assurance· Jun 3, 2026
Hi, we're sorry to hear about your experience and appreciate you bringing this to our attention. We will share your comments with our team and look into the concerns you've raised ASAP.
MY NAME IS NADA NOT MADA. HOW MANY TIMES DO I HAVE TO CALL AND EMAIL YOU TO CORRECT IT ???!!
By Nada Z.
Response from Plymouth Rock Assurance· Jun 3, 2026
Hi Nada, thank you for flagging. We are working with our team to correct this for you.
