Pettable ESAReviews of pettable.com

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4.7/ 5

Excellent

6,350 reviews

Pettable ESA4.7Excellent

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About Pettable ESA

Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. ‍ 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. ‍ 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.

Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.

Also known as: pettable.com
Website: pettable.com
Category: Mental Health
Listed on The Fair Hearing: 2026

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Sep 26, 2024

Very cold therapist, they just want your money.

Update1_28Sep24: I received a response from their support team offering refund or another appointment with a different therapist. I did choose to receive a refund but have yet to hear back since my reply. I appreciate the quick response to my complaint through their support team. I will update my review pending their response Just spoke with my “therapist” and while my expectations were not too high I am extremely disappointed with how I was treated. While understanding the limitations of the session you receive, the level of professionalism was low. This therapist cut me off more than once, was short with me, and overwhelmingly cold. When asking about why she only approved me for 1 ESA as opposed to my requested 2, she said I don’t meet state guidelines however gave no indication of her “assessment” of me to justify this - how could she possibly know my needs when speaking to me for just 5 minutes of the entitled 15 minute session. I feel mislead and utterly disgusted at even expressing my vulnerability to such a person. Will be pursuing another route direct through my real therapist. Be warned that this is what you get folks when trying to do things for a quick turn around. Will never recommend this process to anyone.

By Bree H.

Response from Pettable ESA· Sep 27, 2024

Hi Bree, I'm truly sorry to hear about your disappointing experience, and we deeply regret that you felt unheard and dismissed during your session. This is not the level of professionalism or care that we strive to provide. Your concerns about the session being rushed and the lack of clarity around the ESA approval process are valid, and I apologize for any distress this has caused. We want to ensure that every client feels respected and properly supported. Please reach out to our customer service team directly at [email protected] so we can address your concerns and discuss potential next steps, including any further assistance we can provide. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.