Pettable ESAReviews of pettable.com

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4.7/ 5

Excellent

6,350 reviews

Pettable ESA4.7Excellent

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About Pettable ESA

Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. ‍ 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. ‍ 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.

Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.

Also known as: pettable.com
Website: pettable.com
Category: Mental Health
Listed on The Fair Hearing: 2026

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Sep 30, 2024

Set up an appointment on my phone but…

Set up an appointment on my phone but was having issues with the payment processing, it finally seamed like it went through and took me to the forms page. I filled out the forms but in my profile it said I didn't have any appointments upcoming. So I checked my bank and nothing posted or was processing. Reached out to customer support to try to make sure everything was good and Florence canceled my appointment and refunded me back the money. That was no where in my email. She proceeded to tell me if I wanted to make another appointment I would have to go through the whole process again. If the payment is processing through my bank now and I have to pay another 150 dollars then I'll be out 300 until the refund is credited back to me. All she had to do is read and if it wasn't clear reach out and ask. My profile had my email and phone number both attached. My profile has been deleted and now if I want to use Pettable, I have to recreate and go through everything again. Horrible customer support, they are just worried about getting the money and that's it.

By Mike W.

Response from Pettable ESA· Oct 1, 2024

Hi Mike, Thank you for your feedback, and I’m truly sorry to hear about the experience you had with the payment process and customer support. This is definitely not the kind of service we strive for, and I understand how frustrating this must have been for you. We sincerely apologize for any miscommunication and the inconvenience caused by having to go through the process again. It sounds like there was confusion regarding the payment status, and we should have handled it better to ensure you felt supported and reassured throughout. Please reach out to us directly at [email protected] so we can assist in making this right for you, and ensure your next experience is smoother. We're committed to addressing these issues and improving our process. Thank you again for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.