Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
6,350 approved reviews, newest moderated first
great experience getting an ESA letter
By Josephine Y.
Response from Pettable ESA· Sep 20, 2024
Hi Josephine! Thank you for sharing your experience! We’re thrilled that you had a great time getting your ESA letter. Your satisfaction means a lot to us. Thank you for choosing Pettable!
I was able to get an appointment within 24 hours, which made all the difference in successfully getting my apartment lease approved! The therapist I spoke to was helpful, thorough, and understanding. I'm so glad this service exists to make a difference in the lives pet owners and their loved ones!
By Casey C.
Response from Pettable ESA· Sep 20, 2024
Hi Casey, Thank you for your wonderful feedback! We’re so glad that you were able to get an appointment quickly and that it helped with your apartment lease approval. It’s great to hear that your therapist was thorough and understanding. We’re thrilled to make a difference in your life and the lives of other pet owners! Once again, thank you for trusting Pettable for your ESA needs!
Very easy to use, quick and friendly service. I had my dogs registered within a week!
By customer
Response from Pettable ESA· Sep 20, 2024
Thanks so much for your review! It’s wonderful to hear that you had a smooth experience and got your dogs registered in just a week. We’re always here to help if you need anything else! Thank you for choosing Pettable!
Prompt service that accomplished what they promised. I did have to pay an additional fee for more services. That was a surprise and a disappointment. That being said, the documents provided after the second service was purchased did get me approved without any issue. I would use again. Don’t be surprised if you need to purchase an additional service to get to the end result you’re looking for.
By Darla C.
Response from Pettable ESA· Sep 20, 2024
Hi Darla, Thank you for your honest feedback! We’re glad to hear that our service delivered on what was promised and helped you get approved without any issues. We understand your concern about the additional fee and appreciate your understanding. We’ll continue working to make the process as transparent as possible. We're happy to hear you’d use our service again!
10/10 experience
By Bailey C.
Response from Pettable ESA· Sep 20, 2024
Thanks for the fantastic review, Bailey! We’re so glad you had a top-notch experience with us. Don’t hesitate to reach out if you need anything in the future! Thank you for choosing Pettable!
Process was easy, quick, and convenient. This has helped me so much!
By Crystal T.
Response from Pettable ESA· Sep 20, 2024
Thank you for sharing your experience, Crystal! We’re thrilled that the process was so smooth for you and that it has made such a positive impact. We’re always here to help if you need anything!
I ended up having to change providers unexpectedly, but I am so grateful the transition was as easy as it was! They are both exceptional in helping us become certifiable and understanding the necessity of having our ESAs. I was listened to, asked questions, and even got to know my provider on a personal level as well. I felt at ease and comforted knowing that I was taken care of.
By Dirk K.
Response from Pettable ESA· Sep 20, 2024
Thank you for your thoughtful feedback, Dirk! We’re so glad to hear that despite the unexpected provider change, the transition was smooth and both providers were able to support you. It’s wonderful that you felt listened to and taken care of—we’re here for you anytime! Once again, thank you for choosing Pettable!
Aubrey was so informative and made the experience very comfortable. Even inspired me to seek out continuous counseling. Thank you for all that you do!
By ledell jones J.
Response from Pettable ESA· Sep 17, 2024
Thank you for your wonderful feedback, Ledell! We’re so glad to hear that Aubrey made your experience comfortable and informative. It’s fantastic to know that she inspired you to seek out continuous counseling. We truly appreciate your kind words!
