Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
6,350 approved reviews, newest moderated first
Smooth and simple process along with having a very successful appointment
By Allison T.
Response from Pettable ESA· Sep 15, 2024
Thank you for the great review, Allison! We’re so glad to hear the process went smoothly and that your appointment was a success. We appreciate your feedback and are here to support you whenever you need it! Thank you for choosing Pettable!
Kya Miller, LICSW, LCSW was the one to help me through the process of getting my pet certified. She was on top of making sure I had all my documents available with plenty of time to complete them. During our phone interview I felt heard, there were a few times where I wasn't sure I was making since and she would repeat back what I was trying to say in an understandable manner. Courteous and pleasant all around.
By Kevin M.
Response from Pettable ESA· Sep 12, 2024
Hi Kevin, Thank you for the fantastic review! We’re so glad that Kya Miller made the ESA letter process easy and clear for you. It’s wonderful that she ensured you felt heard and supported during the phone interview. We’re grateful for your kind words and are here if you ever need more assistance! Once again, thank you for choosing Pettable for your ESA needs!
The therapist was very informative and straightforward. The process was quick and timeline accurate. I really appreciate the guidance and additional information given.
By Paola M.
Response from Pettable ESA· Sep 12, 2024
Thank you for sharing your experience, Paola! We’re so glad the process was straightforward and timely for you. It’s great to hear that your therapist was informative and that the guidance provided was helpful. We appreciate your kind words!
Very easy process. My phone appointment was exactly as scheduled. I have been dealing with Pettable for two years and very pleased with them.
By Brad P.
Response from Pettable ESA· Sep 12, 2024
Thank you for your great feedback, Brad! We’re so glad to hear that the process was smooth and that your phone appointment went as planned. It’s wonderful to know you’ve been with us for two years, and we’re honored to have your continued trust! Once again, thank you for always choosing Pettable!
I was able to get assistance with my cats becoming emotional support certified and the online support is very quick to help and friendly! They are very understanding of personal circumstances and care about their patients.
By Merissa G.
Response from Pettable ESA· Sep 11, 2024
Thank you for your kind words, Merissa! We’re so glad we could assist in certifying your cats as emotional support animals and that our online support was quick and friendly. It’s great to hear that you felt understood and cared for throughout the process. We truly appreciate your feedback! Thank you for choosing Pettable!
Shonna really listened to my needs, and made me feel like my concerns and feelings were completely valid. I was originally afraid of judgment as I've not reached out before to get an accommodation for mental health, but she made me feel seen, heard, and respected for everything that I've been through. All around incredibly amazing and compassionate experience, and I'm beyond grateful.
By Kayli
Response from Pettable ESA· Sep 11, 2024
Hi Kayli, Thank you for sharing your heartfelt experience! We’re so glad to hear that Shonna was able to make you feel seen, heard, and respected throughout the process. It’s wonderful that she helped ease your concerns, and we’re beyond grateful for your kind words. Your experience means a lot to us! Thank you for trusting Pettable for your ESA needs!
The team was very communicative. Aubrey Lemire, my assigned therapist was amazing during our conversations, she listened to everything that I said and explained the process for me to get an ESA, I really liked the way she approached my need for an ESA. Thanks Aubrey and Pettable team!!
By Emma A.
Response from Pettable ESA· Sep 10, 2024
Hi Emma, Thank you for sharing your experience with us! We’re delighted to hear that Aubrey Lemire provided such excellent support and made the process clear and approachable. We’ll make sure Aubrey and the team know how much you appreciated their help. Thanks for being a valued part of Pettable!
Pettable helped me get an approval for a housing accommodation for my ESA to live with me at my university, which was not an easy task! My therapist as well as support workers worked with me over the course of multiple months and were together able to navigate the many hoops required for this process.
By Olivia C.
Response from Pettable ESA· Sep 10, 2024
Hi Olivia! We’re so pleased to hear that Pettable was able to support you through the process of getting ESA housing accommodation at your university. It’s rewarding to know that our therapist and support workers provided the necessary guidance and support over the months. Thank you for your patience and for sharing your positive experience with us!
