Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
6,350 approved reviews, newest moderated first
I had a good session with Aubrey. She was professional, transparent, and communicative. My consultation with her was smooth!
By Yi-Ting C.
Response from Pettable ESA· Sep 9, 2024
Hi Yi-Ting! We’re so happy to hear you had a great session with Aubrey! Professionalism and transparency are important to us, and it's wonderful that your consultation reflected that. Thank you for trusting Pettable for your ESA needs!
At first I was nervous about getting an ESA letter but after looking at all the reviews . I gave it a try. I spoke with Aubrey and she was very helpful and encouraging. She was able to approve and sent my ESA letter In A timely manner.! Thank you.
By Gladys G.
Response from Pettable ESA· Sep 9, 2024
Hi Gladys, Thank you for trusting us with your ESA letter process! It’s natural to feel a bit nervous at first, but we’re happy that Aubrey was able to guide you and make the experience so positive. We’re thrilled everything worked out promptly, and we’re here if you need anything in the future!
The whole process of getting the ESA letter was straightforward and seamless. Kya Miller, LCSW was punctual, kind, and answered all my questions. I highly recommend using Pettable!
By DF
Response from Pettable ESA· Sep 9, 2024
Hi DF! We're so happy to hear that your experience with Kya Miller was both smooth and informative. It’s important to us that our process is straightforward, and we’re glad Kya could be there to guide you every step of the way. Thank you for choosing Pettable and for the recommendation!
Genuine but also timely and straightforward to the point. :)
By Mari
Response from Pettable ESA· Sep 6, 2024
Thank you for your feedback, Mari! We're glad to hear the process was quick and easy for you, and that our customer support team could assist you effectively. Thank you for choosing Pettable!
This is my third time renewing my ESA and just like the first time the process was simple. Made my appointment answer some questions prior to my appointment. I received emails and text message to remind me if missing anything prior to my appointment as well as a reminder about my appointment which I loved. I also don’t fell judge during the process. Throws the end I always get a message with an updated regarding my letter which I love once again the constant text message updates.
By Jessica S.
Response from Pettable ESA· Sep 4, 2024
Hi Jessica, Thank you for your continued trust in us for your ESA renewal! We're thrilled to hear that the process has been consistently simple and smooth for you each time. We're glad that the reminders and text message updates helped keep everything on track and that you felt supported and never judged during the process. Your satisfaction with our service means a lot to us, and we’re here for you whenever you need us. Thank you for choosing Pettable!
Aubrey was communicative, fast and understanding of my mental health. 100% recommend
By Monique K.
Response from Pettable ESA· Sep 4, 2024
Hi Monique, Thank you for recommending Aubrey! We're glad she could provide the support you needed in a timely and compassionate manner. Your feedback is truly valued! Once again, thank you for choosing Pettable!
It was my first time doing therapy. Yeah, it was a little odd, but to have a neutral party. To talk to you and help you figure things is great and blessing. Pettable Try to help you the best way they can. It's the great Experience of my live
By Latoya M.
Response from Pettable ESA· Sep 4, 2024
Hi Latoya, It's wonderful to hear that your first therapy experience was a positive one! We understand that it can feel a bit unusual at first, but we're so happy you found it helpful. We're always here to assist you in the best way possible. Thank you for trusting Pettable for your ESA needs!
It was quick and easy and I loved how helpful the customer support was.
By Ebony B.
Response from Pettable ESA· Sep 4, 2024
Hi Ebony! We're so glad you had a smooth experience! Our customer support team is dedicated to making the process as seamless as possible. Thank you for trusting Pettable for your ESA needs!
