Pettable ESAReviews of pettable.com

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4.7/ 5

Excellent

6,350 reviews

Pettable ESA4.7Excellent

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Pettable ESA

Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. ‍ 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. ‍ 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.

Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.

Also known as: pettable.com
Website: pettable.com
Category: Mental Health
Listed on The Fair Hearing: 2026

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Dec 17, 2024

Bait & Switch Price and Horrific Customer Service

Reached out because the price on the website at checkout that I thought I was paying was different from what I actually paid and was on the receipt. Received a timely response back, but even though I provided a screenshot showing the different price, I was quickly dismissed and told there was nothing they could do and that the price I paid was what was on file and was accurate. 1000% a bait and switch on price and you would not know until you check your emailed receipt or credit card statement that they actually uncharged you! Shady business and customer service is rude and in on it.

By Hannah B.

Response from Pettable ESA· Dec 18, 2024

Hi Hannah, Thank you for sharing your feedback. We sincerely apologize for the frustration and confusion you experienced regarding the pricing discrepancy. This is not the experience we strive to provide our customers, and we deeply regret that we did not meet your expectations. We take concerns like this very seriously and want to assure you that we are committed to transparency in our pricing. It’s disappointing to hear that you felt dismissed when you provided a screenshot. While we strive to address every issue promptly and fairly, it’s clear we fell short in this instance. Your concerns about the perceived discrepancy and the handling of your situation will be shared with our team so that we can review and improve our processes. If there was any misunderstanding or error on our part, we would like to revisit this matter to make it right. Please feel free to reach out to our support team directly to discuss this further, and we will do our best to ensure your concerns are addressed appropriately. We value your feedback and the opportunity to improve, and we are truly sorry for any inconvenience caused. Thank you for bringing this to our attention.