Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
6,350 approved reviews, newest moderated first
lauren was very compassionate and professional, very pleasant to work with
By Anastasia C.
Response from Pettable ESA· Dec 17, 2024
Thanks for the feedback, Anastasia, It’s wonderful to hear that Lauren was compassionate, professional, and pleasant to work with! Her dedication to providing such a positive experience truly shines. If you need any further assistance, don’t hesitate to ask. 😊 Once again, thank you for trusting Pettable for your ESA needs!
My experience was great! I had been helped in a very timely manner and the individual who I had spoken with was very kind to me. I am happy both my fur babies are my emotional support animals...Jack and Luna! Thank you, Pettable!
By Leah
Response from Pettable ESA· Dec 17, 2024
Thank you for sharing your experience with us, Leah! We’re thrilled to hear that you were helped in such a timely manner and that the individual you spoke with treated you with kindness and care. Your fur babies, Jack and Luna, are so lucky to have such a loving companion, and we’re delighted to have played a part in helping you make them your emotional support animals. Knowing that we could contribute to their official recognition as ESAs and provide you with peace of mind truly means the world to us. If you ever need any additional support or assistance in the future, we are always here for you. Thank you for trusting Pettable to help you and your beloved pets. We wish you, Jack, and Luna all the best!
The therapist I met with was knowledgeable and understanding of my needs. The process was easy, smooth, and it helped me keep my pet with me.
By Natalie M.
Response from Pettable ESA· Dec 16, 2024
Hi Natalie, Thank you for sharing your heartfelt experience! We understand how stressful situations involving pet restrictions can be, especially when it involves beloved dogs that provide such meaningful support. We're so glad we could help alleviate that anxiety and assist in keeping your furry companions with you where they belong. It’s wonderful to hear that our licensed professionals and responsive team were able to support you through the process, even when rescheduling was needed. Your gratitude means so much to us, and we're honored to have played a role in providing a solution for you. If you ever need further assistance, please don't hesitate to reach out, we're always here to help. Thank you for trusting Pettable! 😊
I usually do not give reviews but I had to for this experience. I was a little skeptical in using this company but I gave it a try and I’m glad I did. Since the purchase, I made an appointment to speak to a licensed professional and I was able to communicate with her via chat once the appointment was confirmed. Ro’Candace was amazing and answered in a timely manner. I was able to get the approval from my landlord and avoided the pet deposit and rent fee. I’m so grateful. Thank you!
By Nikki
Response from Pettable ESA· Dec 16, 2024
Hi Nikki, Thank you so much for sharing your experience! We understand how important it can be to feel confident when choosing a service like ours, and we’re thrilled that you gave Pettable a try and had such a positive outcome. It’s fantastic to hear that Ro’Candace provided such timely and helpful support throughout the process. Being able to communicate directly with a licensed professional and have your questions answered quickly can make all the difference. We're also so happy to hear that you were able to get your landlord’s approval and avoid the extra pet fees—that’s such a win for you and your furry friend! If you ever need assistance in the future, we’re always here to help. Thank you again for trusting us and for taking the time to leave this kind review!
The difference of being qualified to receive my ESA letter or not was immeasurable. I can not afford current housing cost . The only way is to get a low income senior with disability who is homeless or about to be. This is me, my situation. One problem though, I have a dog who is more than 25 pounds allowed. She is 70. What are my options? 1: I can get the Apt by getting rid of my dog. 2: I can refuse the Apt and keep my dog, but remain homeless until something works out. 3: I can get the Apt by receiving an ESA letter granting my dog and I a place to call home. So as you can see, the granting of my ESA letter from Pettable was so so much appreciated that I could not even sleep leading up to me actually waiting for that call from the Doctor. And she said yes, I need my dog Yonce'. I began to cry when the phone call finished and I hung up. I grabbed Yonce', crying my heart out and speaking these words to her, "we made it, we got out apartment " . I began to jump up and down and you know what? Yonce started jumping too! I am so grateful and happy right now. Thank you so much Pettable. I am so thankful that we did not have to do the homeless route again. Thank you forever and always, Greg Sparks Yonce'
By CUDDLEUP
Response from Pettable ESA· Dec 16, 2024
Greg, thank you so much for sharing your heartfelt story. Your words carry so much emotion and meaning, and we are deeply moved by your experience. The situation you described is incredibly challenging, and we are so glad that Pettable could be a part of the solution. It’s clear how much Yoncé means to you, not just as a pet but as an irreplaceable source of comfort and support. Your bond is truly special, and we’re so thankful you didn’t have to face the heart-wrenching decision of parting ways with her. The joy you expressed when you were approved for your ESA letter -- jumping up and down with Yoncé by your side, is the kind of happiness we aim to bring to every one of our clients. It’s moments like these that remind us why we do what we do. We are so grateful that you trusted us to help you and Yoncé secure a place to call home. If you ever need further assistance, please don’t hesitate to reach out. Wishing you and Yoncé endless happiness and peace in your new home. Thank you for choosing Pettable, Greg!
Made it quick and easy!
By Louie C.
Response from Pettable ESA· Dec 16, 2024
Thank you for your feedback, Louie! We're so happy to hear that your experience with Pettable was quick and easy. Providing a smooth and efficient process is always our goal, and we're glad we could meet your expectations. If you ever need assistance in the future, we're here to help! Thank you for choosing Pettable!
I didn't know what to expect but was pleased with how thorough the course was in explaining your rights but more importantly going through all the commands your dog should be able to perform well in public.
By Sam
Response from Pettable ESA· Dec 16, 2024
Hi Sam, Thank you for sharing your experience! We’re delighted to hear that you found the course thorough and informative. Understanding your rights and ensuring your dog is well-trained to perform commands in public are both essential aspects of creating a successful partnership with your animal. It's great to know that the course exceeded your expectations and provided valuable guidance. If you ever have additional questions or need further assistance, feel free to reach out. Thank you for choosing Pettable, and we’re here to support you and your furry companion every step of the way!
Scheduling, meeting with a professional to explain my situation. Her expertise and helpfulness were great. Problem solved
By Necip Onur K.
Response from Pettable ESA· Dec 16, 2024
Thank you for sharing your experience, Necip! We're so pleased to hear that the scheduling process was smooth and that your meeting with the professional was both insightful and helpful. It’s wonderful to know that their expertise helped resolve your concerns effectively. We’re always here to assist if you need anything further in the future. Thank you for choosing Pettable, and we’re glad we could support you!
