Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
6,350 approved reviews, newest moderated first
easy to navigate and very quick process
By Angela M.
Response from Pettable ESA· Dec 13, 2024
Thank you for your feedback, Angela! We're thrilled to hear that you found our process easy to navigate and quick. Our goal is to make the experience as seamless and efficient as possible for our customers. If there's anything else we can assist you with, don't hesitate to reach out. Thank you for choosing Pettable!
The lady I spoke with was very compassionate and understanding about my situation. She explained in detail about how ESA works and how it could help me in my situation. She was very supportive and helped me so much in my situation. I am so grateful for her.
By Lisa
Response from Pettable ESA· Dec 13, 2024
Hi Lisa, Thank you for sharing your experience! We're delighted to hear that the professional you spoke with provided compassionate and understanding support. At Pettable, we prioritize making sure our clients feel valued and informed, so it's wonderful to know that she was able to explain the ESA process in detail and provide the support you needed. Your gratitude means a lot to us, and we're here to assist you every step of the way. If there's anything else you need, please don't hesitate to reach out. Thank you for choosing Pettable!
Was unable to use services, wanted to transfer to wife, said they could not transfer payment. Had to cancel account instead and bill me 45 dollars, and have her re signup even though we didn’t even have services rendered yet. Will not use services and recommending others to go elsewhere. Employee on phone was not helpful.
By Robert K.
Response from Pettable ESA· Dec 13, 2024
Hi Robert, We sincerely apologize for the experience you had and the inconvenience caused. We understand how frustrating this situation must have been for you, especially since the services had not yet been utilized. Unfortunately, due to internal policy and system limitations, transferring payment between accounts isn’t something we’re currently able to do, and we regret that this created unnecessary complications for you and your wife. Your feedback about the interaction with our representative is also concerning. Providing helpful and supportive customer service is a top priority for us, and it’s disappointing to hear we didn’t meet those expectations during your call. Please know that we’re taking this feedback seriously and will work on improving both our policies and the way we handle situations like this. If you’re open to it, we’d like to look further into this matter to see if there’s anything more we can do to address your concerns. Please email us at [email protected] and we'll be on the lookout for your message.
I am super excited. You all helped me to be able to keep my puppy and bring it to our new home. I am so grateful. Mentally I will be able to focus.
By Ivy R.
Response from Pettable ESA· Dec 13, 2024
We're so happy to hear this, Ivy! Helping you keep your puppy and bring them to your new home is exactly why we do what we do. Your excitement and gratitude mean the world to us, and it’s amazing to know this has positively impacted your mental well-being. Having your puppy with you is such a meaningful source of comfort and joy, and we're honored to have played a part in making this possible. If there’s anything more we can do to support you, don’t hesitate to reach out. Thank you for trusting Pettable, and best wishes for you and your puppy in your new home! 🐾💙
Good training and good people, things went very well and was an efficient process.
By Ryan S.
Response from Pettable ESA· Dec 13, 2024
Hi Ryan, Thank you for your feedback! We're delighted to hear that you found the process efficient and appreciated the training and support from our team. Providing a seamless experience is our goal, and it’s wonderful to know things went smoothly for you. If there’s anything else we can do to assist you in the future, please don’t hesitate to reach out. Thank you for choosing Pettable!
The process of filling out the form was pretty simple, just answered a bunch of questions very straight forward. Then, I picked the time for the tele-appointment, went to grab my wallet, came back and typed my card info. When I clicked "pay", it shows a message saying the time I picked for the appointment was no longer available, and to pick a different time. But my Card was already charged the $150. So, now I am not picking another appointment time because I need to introduce my card again and pay again!! I am contacting their support but they are closed now. I need my money back or an appointment whatever works since I am being charged for nothing at this point.
By Luis E.
Response from Pettable ESA· Dec 12, 2024
Hi Luis, We sincerely apologize for the frustration and inconvenience caused by the scheduling issue and the charge. Your concerns are absolutely valid, and we want to make sure this is resolved for you as quickly as possible. The process should be seamless, and we regret that the appointment time became unavailable after your payment was processed. This is not the experience we aim to provide, and we will thoroughly review what happened to prevent this from occurring in the future. Please rest assured that your payment will not need to be made again. Our support team will ensure that your $150 payment is either applied to your selected appointment time or refunded if you prefer. We highly encourage you to contact our support team directly during business hours, and they will work swiftly to either set up your appointment or process your refund. We appreciate your patience while waiting to resolve this matter and want to assure you that your satisfaction is our top priority. Please let us know if you need further assistance or have additional concerns—we are here to help. Thank you for bringing this to our attention, and we apologize for the trouble caused.
I initially signed up with Pettable thinking that there was only a one-time fee that was paid when the letter is issued, but I found out from a recent $14.99 charge that Pettable misleads customer to getting the value bundle package (which I didn't even use at all or know about). After calling and communicating with one of the managers, Lucia, they continued to argue saying it is impossible to reimburse the amount.
By Andrew L.
Response from Pettable ESA· Dec 12, 2024
Hi Andrew, We sincerely apologize for the misunderstanding and frustration you experienced. At Pettable, we strive to provide full transparency about all of our offerings, including our Value Bundle package and its associated subscription fee. We understand how unexpected charges can cause concern, and we are sorry that this wasn’t made clearer during the initial sign-up process. While we aim to provide a smooth and straightforward experience, it’s clear that we fell short in effectively communicating this aspect. We appreciate you reaching out to our team and providing the opportunity to review your concerns. To address this matter further, we’d like to escalate your feedback and ensure that any unresolved issues are clarified. If you haven’t already, please contact our support team via email or phone with your account details, so we can investigate the situation thoroughly and see how we can assist further. We’re committed to improving our processes to ensure every customer has a seamless experience, and your feedback helps us do just that. Thank you for bringing this to our attention, and we hope to make things right.
Pettable has been incredible to work with. I’ve done the initial consultation and the renewal for the ESA with them now and both were great experiences. The forms are easy to understand and quick to fill out. The therapist I’ve worked with both times is incredible. He is so kind and really hears you. I would absolutely recommend Pettable to anyone that needs an ESA letter.
By Devin M.
Response from Pettable ESA· Dec 12, 2024
Thank you for your glowing feedback, Devin! We’re thrilled to hear that both your initial consultation and renewal process were great experiences. Our goal is to make the process as simple and stress-free as possible, so it's fantastic to know that you found the forms easy to complete and quick to navigate. We're especially glad that your therapist provided such a kind and attentive experience, truly listening and understanding your needs. Building that supportive connection is an essential part of what we aim to offer. Thank you for recommending Pettable! We’re honored to have helped you, and we’re here whenever you need us!
