Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
6,350 approved reviews, newest moderated first
Fantastic experience. Highly reccomend
By Nathan N.
Response from Pettable ESA· Jan 1, 2025
Hi Nathan, Thank you for sharing your feedback! We're thrilled to hear you had a fantastic experience and truly appreciate your recommendation. If you ever need assistance in the future, we’re here to help! Thank you for choosing Pettable!
Kya Miller, LICSW, LCSW was very helpful, kind, understanding, thorough and prompt. Her communication was clear and concise. Everything was handled very quickly, I am much appreciative of her help and professionalism.
By Yule V.
Response from Pettable ESA· Dec 31, 2024
Hi Yule, Thank you for taking the time to share your experience! We’re so pleased to hear that Kya Miller was able to provide such exceptional care and support. Her kindness, understanding, and professionalism truly reflect the values we aim to uphold at Pettable. We’re glad that the process was handled quickly and efficiently and that Kya’s communication made everything clear and seamless for you. Your appreciation means a lot to us, and we’re grateful to have been a part of your journey. If you need any further assistance in the future, please don’t hesitate to reach out. Thank you for choosing Pettable!
The care felt very genuine in ensuring I was supported, as well as prompt responses. I got one letter for my two puppies with ease and urgency — within 36 hours of submitting my -application! I feel so relieved Phoebe and Chloe can come home!!!
By Jessa R.
Response from Pettable ESA· Dec 30, 2024
Hi Jessa, Thank you so much for sharing your experience with us! We’re thrilled to hear that you felt genuinely cared for throughout the process and that we were able to provide you with the support you needed. Our team works hard to ensure timely responses and seamless service, so it’s wonderful to know we could deliver your ESA letter for Phoebe and Chloe so quickly! Knowing that your puppies can now come home and be with you brings us so much joy. We’re glad we could help bring you peace of mind. If you ever need further assistance, please don’t hesitate to reach out. Thank you for choosing Pettable!
My first experience with Pettable was made clear and with ease as I maneuvered through this process. It was a pleasure speaking with Wendy who made me feel comfortable, heard, understood and valued.
By Isabel V.
Response from Pettable ESA· Dec 30, 2024
Hi Isabel, Thank you for taking the time to share your experience with us! We’re so glad that Pettable could provide a sense of comfort during the chaos of your move. Moving can be incredibly stressful, and we’re happy to hear that Wendy’s care and understanding helped make the process smoother for you. It’s wonderful to know that your first experience with Pettable was clear and easy to navigate. Our goal is always to ensure our clients feel valued and supported, and your kind words about Wendy reflect the compassionate service we strive to provide every day. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. Thank you for choosing Pettable!
The process was easy affordable and very fast.
By Jack
Response from Pettable ESA· Dec 30, 2024
Hi Jack, Thank you for your feedback! We're so glad to hear that you found the process easy, affordable, and fast. At Pettable, we strive to make the experience as seamless and efficient as possible while ensuring our services are accessible to everyone. If you ever need further assistance or have additional questions in the future, please don’t hesitate to reach out. Thank you for choosing Pettable!
Since it's not possible to get an ESA letter from a better, more legitimate source, I used Pettable. I got the letter and that process was efficient, but be warned that if you use a coupon code, you will be signed up for a free trial that you cannot cancel yourself on the website. And if you forget to go through the "grief wall" of contacting customer service in time to request cancellation before it automatically renews (even if you contact them within a few hours of the 4:00 am charge) they will double-down, send multiple messages at once, and weakly try to gaslight you into guiltily accepting that of course everything is obviously your fault instead of just canceling the pending charge for something you haven't used and don't want. I paid over $130 for their service and don't feel bad about that, but their pettiness over making subscription cancellation impossible on the website and refusing a $15 refund for something that hasn't been used is irritating and really points out how bad the process of getting an ESA letter is in the US. "Regular" therapists and doctors should be able to do this instead of making people rely on sketchy websites that just erode everyone's trust in the whole process. Everyone I know thinks ESA letters are a scam and these websites are part of the reason why. And if you're reading this, you obviously have doubts, too. When I pointed out to them that this billing situation further erodes trust, they just said thanks we'll make a note so we do a better job next time with future customers -- transparently giving up on trying to fix the issue I contacted them about so they could keep that delicious $15 charge. If this happens to you, contact your credit card company and tell them Pettable refused a refund for a canceled subscription. Maybe get a new card number, too, just to be safe.
By Anonymous
Response from Pettable ESA· Dec 30, 2024
Hi there, We’re sorry to hear about the frustration you experienced regarding the subscription and billing process, and we truly value your feedback. Transparency and trust are core to what we strive to provide, so we regret that this situation did not meet your expectations. We completely understand how frustrating it can be to navigate unexpected charges, especially when trying to cancel a subscription. While we aim to provide a seamless process for all customers, it’s clear we fell short in this instance. Your feedback highlights the importance of simplifying the subscription management process and ensuring clearer communication regarding trial terms and cancellations. We are actively working to address these concerns to avoid similar experiences for other customers. It’s important to note that we strive to offer legitimate ESA services that meet the highest standards of care, but we also recognize the broader challenges in the system. We agree wholeheartedly that obtaining an ESA letter should be straightforward and accessible through a person’s existing healthcare providers. Your point about how the system could improve is well-taken, and we share your hope for a more transparent and trusted process for everyone. If there’s anything else we can do to address your concerns or clarify any details, we’d be more than happy to assist you further. Thank you for bringing these issues to light; it helps us improve. Again, we appreciate that you chose Pettable for your ESA letter. We’re committed to doing better moving forward.
Cami was amazing
By Evan D.
Response from Pettable ESA· Dec 30, 2024
Thank you for sharing your feedback, Evan! We're so glad to hear that Cami made a positive impression and provided you with great support. We'll be sure to let her know how much you appreciated her help. If there's anything else we can assist you with, don't hesitate to reach out. Thank you for choosing Pettable!
Jasmine was very nice and helpful. However, I noticed that other pet ESA sites issue a certificate with a registration # for the pet. At least the certificate looks a little more official.
By Roseann Tickque R.
Response from Pettable ESA· Dec 30, 2024
Hi Roseann, Thank you for your feedback! We’re so glad to hear that Jasmine was helpful and provided you with a positive experience. Your input is truly appreciated as we always strive to improve our services. We understand your observation about other ESA sites providing certificates with registration numbers for pets. While the ESA letters we issue are fully compliant with federal and state laws, we appreciate that some customers prefer additional items like certificates or tags for convenience or a more “official” look. While certificates or registration numbers are not required by law for ESAs, we’ll take your suggestion into account as we consider expanding the optional resources we offer to enhance your experience. Thank you again for choosing Pettable, and if there’s anything else we can do to assist, please don’t hesitate to reach out!
