DID WHAT THEY SAID DELIVERED
DID WHAT THEY SAID DELIVERED
By NORRIS C.
Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
DID WHAT THEY SAID DELIVERED
By NORRIS C.
This has been the worst experience using PetFlow. Zero customer service no number to call when you try to use the chat number. It says nobody is manning the chat line. I emailed you guys twice last week with no response. This has been the worst experience with PetFlow I will never order from you guys again.
By Dea R.
Always great service
By JENNIFER J.
Very friendly and knowledgeable staff. Always delivers my cat food on time. They are wonderful!!!
By Lymarie M.
Always on time. Always the best. Gonna miss you!
By Occasional B.
The customer service is excellent. It is easy to modify my subscription.
By Brooke S.
Always prompt and courteous service. Notices when the shipment is delayed. I am sorry you are closing.
By JS
great selection at great prices
By Mark G.