PetflowReviews of petflow.com

Response from Petflow· Jul 22, 2026

We are so sorry to hear your order arrived short of what you paid for. That is absolutely not the experience we want for any pet parent and we completely understand your frustration. Please reach out to us via chat, text, or email so we can look into this and get it resolved for you right away.

Response from Petflow· Jul 22, 2026

We are truly sorry for the frustration this has caused. Having two orders canceled without any notification or explanation is not acceptable, and we completely understand how stressful that is when your pet depends on prescription food. The communication around expiring prescriptions is something we know needs improvement and your feedback is valuable in helping us get there. Please reach out to us via chat, text, or email so we can look into your account and help get your prescription sorted as quickly as possible.

Response from Petflow· Jul 22, 2026

Cheaper than anywhere else with free and fast shipping. That is a combination we are proud of! Thank you for the kind words and for choosing Petflow.

Response from Petflow· Jul 22, 2026

Great prices and free fast delivery every time. That is what we are here for! Thank you for shopping with Petflow.

Response from Petflow· May 26, 2026

Thank you for taking the time to share this, and I am so sorry for the frustration. That is not the experience we want for any pet parent, and what you described, the account not being found, the password reset failing, and the PayPal charge needing multiple attempts, is something we want to dig into right away. Please email us at [email protected] and reference this review so we can locate your account and take a closer look at what happened on our end. We want to make sure your order is in good shape and that nothing is lingering on your card from those earlier attempts.

Response from Petflow· May 26, 2026

Thank you so much for the kind words! We are thrilled the order arrived quickly and everything went smoothly. We appreciate you taking the time to share, and we look forward to taking care of you and your pet for many more orders to come.

Response from Petflow· May 26, 2026

Short, sweet, and so appreciated! Thank you for the five stars. We are glad the experience was an easy one, and we are here whenever you and your pet need us.

Response from Petflow· May 27, 2026

Thank you so much for the kind review! It means a lot to hear that the whole process, start to finish, felt easy. The shelter meal donation program is something we are really proud of, and knowing it resonates with pet parents like you makes it even more meaningful. We appreciate you being part of the PetFlow family.