PetflowReviews of petflow.com

3747 Hecktown Rd, Easton, Pennsylvania

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The Fair Hearing score

4.5/ 5

Excellent

57,206 reviews

Petflow4.5Excellent

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Petflow

Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.

Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.

Also known as: petflow.com
Website: petflow.com
Category: Pet Stores
Location: Easton, Pennsylvania
Listed on The Fair Hearing: 2026

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Petflow reviews

57,206 approved reviews, newest moderated first

Jun 8, 2026
I have had TERRIBLE problems with your…
I have had TERRIBLE problems with your services. I spoke with MIKE several times about being unable to get in my account. The last time we spoke I told Mike to CLOSE my account. CANCEL MY ACCOUNT AND DESTROY MY CREDIT CARD INFO. Dennis H
By DENNIS H.
Response from Petflow· Jul 22, 2026
We are truly sorry for the frustration you experienced with accessing your account. We can confirm that your account and all associated autoships have been canceled as requested. We take the security of your information very seriously and want to assure you that your data is handled in accordance with our privacy policy. We are sorry we were not able to provide a better experience and we wish you all the best.
Jun 8, 2026
Excellent products & customer service.
Excellent products & customer service.
By JIll S.
Response from Petflow· Jul 22, 2026
Excellent products and excellent service is always what we are going for! Thank you for the kind words and for shopping with Petflow.
Jun 5, 2026
Quality product
Website is easy to navigate. Can set and change delivery dates with ease. Scheduled deliveries have always come when expected. Most importantly, our dog likes her food and the quality has been consistently good.
By Rae R.
Response from Petflow· Jul 22, 2026
Easy to navigate, flexible scheduling, reliable delivery, and a happy pup who loves her food. That is everything we could ask for! Thank you for the wonderful review and for trusting Petflow with your dog's care.
Jun 5, 2026
Petflow takes care of me
Petflow consistently takes care of my pet food and treat needs in a timely fashion. Their prices are very competitive and it is such a blessing for this senior citizen to have those heavy bags, delivered right to my front porch.
By DEBRA D.
Response from Petflow· Jul 22, 2026
This truly warmed our hearts! We are so glad we can make things a little easier by getting those heavy bags right to your front porch. It is exactly the kind of difference we hope to make for every pet parent. Thank you so much for the kind words!
Jun 5, 2026
Love using pet flow
Love using pet flow
By Peter D.
Response from Petflow· Jul 22, 2026
We love having you! Thank you for the kind words and for choosing Petflow for your pet's needs.
Jun 4, 2026
My vetrinarian never received the…
My vetrinarian never received the request for the script. My order never went through.
By Sherry B.
Response from Petflow· Jul 22, 2026
We are so sorry to hear your prescription request did not go through as expected. We completely understand how important it is to get that process right, especially when your pet is depending on it. We would love the opportunity to look into this for you. Please reach out to us via chat, text, or email so we can help get this resolved as quickly as possible.
Jun 4, 2026
Ordering was simple and delivery was…
Ordering was simple and delivery was prompt.
By Ann M.
Response from Petflow· Jul 22, 2026
Simple ordering and prompt delivery is exactly what we aim for every time! Thank you for the kind words and for choosing Petflow.
Jun 4, 2026
Great customer service
Great customer service, fast delivery time! My dogs love this food
By Margaret S.
Response from Petflow· Jul 22, 2026
Great service, fast delivery, and happy dogs. That is a win all around! Thank you for the kind words and for trusting Petflow with your pups' food.

PetflowReviews of petflow.com

Rating distribution

What customers rate

About Petflow

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PetflowReviews of petflow.com

Rating distribution

What customers rate

Petflow reviews

I have had TERRIBLE problems with your…

Excellent products & customer service.

Quality product

Petflow takes care of me

Love using pet flow

My vetrinarian never received the…

Ordering was simple and delivery was…

Great customer service

About Petflow

More in Pet Stores, Pennsylvania

NaturalPetWarehouse.com

Keystone Puppies

Cuboid Aquatics

KV Supply

Petflow reviews

I have had TERRIBLE problems with your…

Excellent products & customer service.

Quality product

Petflow takes care of me

Love using pet flow

My vetrinarian never received the…

Ordering was simple and delivery was…

Great customer service