Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
Always helpful when I have questions. Good at notifying when shipments are coming
By DIANE C.
Response from Petflow· Jul 22, 2026
We are so glad our team has been helpful when you need us and that the shipment notifications have been keeping you in the loop! That kind of communication matters a lot to us. Thank you for the kind words and for shopping with Petflow.
In my experience Petflow has always performed well and reliably.
By Sue D.
Response from Petflow· Jul 22, 2026
Performing well and reliably, every time. That is exactly what every pet parent deserves! Thank you for your continued trust in Petflow.
Big companies fail when you have to navigate a sea of incompetence and red tape. PETFLOW got it right the 1st time! I was overseas and VPN wouldn't allow me to login to change my auto ship. I sent ONE EMAIL and within minutes I received ONE REPLY and the auto ship was corrected to get my dog his food fast!
By D
Response from Petflow· Jul 22, 2026
This made our whole team smile! Being overseas and still being able to get your pup's autoship sorted with just one email is exactly the kind of experience we want every pet parent to have, no matter where they are. We are so glad we could come through for you and your dog quickly. Thank you for the incredibly kind words!
Always deliver on time and I don't have to lug the big bag of food from the store to my car and then from car to the house. I also like the text I get when the package is out for delivery...just in case I am gone for a few days.
By Kim B.
Response from Petflow· Jul 22, 2026
No heavy bags to haul and a heads up text when your delivery is on the way. That is convenience at its best! We are so glad Petflow has been making life a little easier for you and your pets. Thank you for the kind words!
Shopped with them for years. They were generous and gave a lifetime 10% discount on my Fromm (as they couldn’t offer the “buy 12, get 1 free bag” program from Fromm that brick and mortar stores do). Then, without a warning, they stopped. They also stopped giving free shipping for $50 orders at that same time. Bumped it up to $60. Again, without warning. I dropped PetFlow, went to GoFromm and retained free shipping for $50 orders, as well as a nice $5 off coupon for first order. Needless to say, PetFlow has been replaced.
By Anne M T.
Response from Petflow· Jul 22, 2026
Thank you for your loyalty over the years and for taking the time to share this feedback. We completely understand how frustrating it is when programs and thresholds change without clear communication, and we are sorry that experience led you to make a switch. We will be sharing your feedback with our team. We wish you and your pets all the best.
Quick shipping
By Robert B.
Response from Petflow· Jul 22, 2026
Quick shipping every time is the goal! Thank you for the kind words and for choosing Petflow.
I am happy with everything! The price of the food I purchased is usually higher than what they had it for. That was the first big thing for me! Then I got an extra 10% off! That made it even better!!! My order took 5 days to reach me. While it wasn't the fastest, it is fine with me. The price was definitely worth the wait of a couple days longer. I'm going to try Petflow for other things as well!
By KATHARYN M.
Response from Petflow· Jul 22, 2026
We are so glad the savings made such a difference and that the wait was worth it for you! We think you will love exploring everything else we carry too. Welcome to the Petflow family and thank you for giving us a try!
My dogs love the bones, and it's good for their teeth
By Helen F.
Response from Petflow· Jul 22, 2026
Happy pups with healthy teeth. It does not get much better than that! Thank you for choosing Petflow for your dogs' treats.
