Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
Deliveries on time/shipped immediately, and well packaged, product excellent, great customer service and fair price. 🙂
By Carol
Response from Petflow· Aug 3, 2026
On time, well packaged, excellent products, great service, and a fair price. We love checking every box! Thank you so much for the kind words and for choosing Petflow.
Delivery prompt
By JOSEPH L.
Response from Petflow· Jul 22, 2026
Prompt delivery every time is what we strive for! Thank you for the kind words and for choosing Petflow for your pet's needs.
Have been buying from Petflow for years! Reliable, timely and t hey have the foods my dog loves and needs.
By MICHAEL K.
Response from Petflow· Jul 22, 2026
Years of trust means everything to us! We are so glad we have been able to consistently deliver the food your pup loves and needs. Thank you for your loyalty and for continuing to choose Petflow!
Good prices and good customer services. Carries most major brands.
By Denise F.
Response from Petflow· Jul 22, 2026
Prompt delivery every time is the goal! Thank you for the kind words and for choosing Petflow for your pet's needs.
My autoship adjusts easily- the company provides excellent customer service. Wish they carried horse stuff!
By LENORE N.
Response from Petflow· Jul 22, 2026
We are so glad the autoship flexibility and our team have been working well for you! We appreciate the feedback on horse supplies too. While that is not something we currently carry, we will pass it along. Thank you for choosing Petflow!
Reliable, easy to work with
By RITA L.
Response from Petflow· Jul 22, 2026
Reliable and easy to work with is exactly what every pet parent deserves! Thank you for the kind words and for shopping with Petflow.
I want to give you 35 star rating but unfortunately you all keep shipping my order to the billing address 🤔 I noticed that your shipping label does have my shipping address, but it started printing my billing address underneath and that's where FedEx delivered it to 🤔! Hopefully you can fix the issue 😉 Thank you... Ulanda Lylies Clark
By Lady U.
Response from Petflow· Jul 22, 2026
Thank you so much for taking the time to share this and for your patience with us! We are sorry your order kept getting delivered to the wrong address and we completely understand how frustrating that must be. We are currently looking into what caused this issue and want to make sure it does not happen again. We appreciate you bringing it to our attention and we hope to earn those extra stars soon!
Quick shipping, great prices
By Ron
Response from Petflow· Jul 22, 2026
Quick shipping and great prices, a winning combination! Thank you for the kind words and for shopping with Petflow.
