Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
Auto ship program has been working great!
By Rick Y.
Response from Petflow· Sep 11, 2026
That's exactly what we love to hear! We put a lot of care into making sure our auto-ship program runs smoothly so you never have to worry about running low on pet supplies. Thank you for trusting Petflow and for taking the time to share your experience!
Couldn't have asked for a better price or quicker delivery...THANK YOU!
By Cat M.
Response from Petflow· Sep 11, 2026
Thank YOU! We're so glad the price and delivery speed have been hitting the mark. At Petflow, we work hard to make sure caring for your pets is as affordable and convenient as possible. We truly appreciate your support!
Delayed delivery…..again
By CAROLE B.
Response from Petflow· Sep 11, 2026
We're really sorry to hear this has happened more than once. Delayed deliveries are frustrating and we completely understand your disappointment. This is not the experience we want for you and we'd love the chance to look into what's been going on. Please reach out to our customer care team so we can make this right for you. Thank you for your patience and for letting us know.
The Product came on time and arrived in good 0condition.
By Marie K.
Response from Petflow· Sep 11, 2026
Thank you for the kind words! On time and in great condition is exactly what we aim for every single order. We're so glad your delivery lived up to that standard and we appreciate you taking the time to share your experience with Petflow! 🐾
My experience with Petflow has always been great. Shipments are always on time and they always have the dog products that I need. We have been using this company for years!
By Carey
Response from Petflow· Sep 11, 2026
Years of trust mean everything to us, thank you so much! We work hard every day to make sure our customers can count on us for timely shipments and a great selection of products for their dogs. Your loyalty to Petflow truly means the world to our team. We appreciate you!
Order was shipped fast and product was easy to find
By Brian R.
Response from Petflow· Sep 11, 2026
Thank you for the kind words! We're so glad the order shipped quickly and that finding what you needed was a breeze. That's exactly the experience we want every pet parent to have at Petflow. We appreciate your support!
Great price; easy to do orders and quick delivery. Will order from them again!
By Bob M.
Response from Petflow· Sep 11, 2026
We would love to have you back! Thank you so much for the great feedback. Knowing that the pricing, ordering process, and delivery all hit the mark means a lot to us. We look forward to serving you again at Petflow! 🐾
PetFlow used to be an affordable alternative source for our Dog food. Their pricing is no longer that attractive. The auto-ship calendar is not user friendly - tried from two different computers and three different web browsers (Brave/Chrome/FireFox). Stopped using due to frustrations with ordering and scheduling mechanisms.
By JimA
Response from Petflow· Sep 11, 2026
Thank you for taking the time to share this detailed feedback. We're sorry to hear your experience with us hasn't been what it used to be. We truly value long-time customers and we hate to hear that pricing and the auto-ship scheduling have been sources of frustration. The consistency of that experience across multiple browsers tells us this is something worth looking into seriously. We'd love the chance to reconnect and hear more about what would make Petflow work better for you. Please don't hesitate to reach out to our customer care team. We appreciate your honesty and hope to earn your trust back.
