Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
fast shipping and professional
By Gabby
Response from Petflow· Sep 15, 2026
Thank you for the kind words! Fast shipping and professionalism are two things we take a lot of pride in at Petflow. We're so glad that's been your experience and we appreciate your support!
I love Petflow, they are easy to navigate. Food arrives fast and whenever i had a problem their chat people are awesome.
By Jennifer D.
Response from Petflow· Sep 15, 2026
We love you too! Thank you so much for this wonderful review. Knowing that the website, delivery speed, and our chat team have all been a great experience for you means so much to us. Our chat team will love hearing this! 🐾
Very easy to order. Fast delivery. Only place I order from.
By PAT O.
Response from Petflow· Sep 15, 2026
That means everything to us, thank you! Being your go-to for pet supplies is something we don't take lightly. We'll keep working hard to make sure every order is easy and arrives quickly. We truly appreciate your loyalty to Petflow!
On time deliveries of products, so necessary and appreciated for pet parents!! Consistent quality products to choose from. This is why We have been with Petflow for many years!!
By JON L.
Response from Petflow· Sep 15, 2026
Thank you so much for this, and for your many years with Petflow! You said it perfectly, pet parents shouldn't have to worry about running out of the products their pets depend on. We work hard every day to make sure our deliveries are reliable and our product selection stays consistent and quality. Your loyalty over the years truly means the world to our entire team. We're so grateful for you! 🐾
It is easy to place orders and auto ship makes sure you never run out of your pet supplies.
By DENISE
Response from Petflow· Sep 11, 2026
Thank you for the kind words! That's exactly what our auto-ship program is designed to do, make sure your pets are never without what they need. We're so glad it's been working well for you. We appreciate your support at Petflow! 🐾
This company is great to work, with highly recommended!
By Cheryl
Response from Petflow· Sep 11, 2026
Thank you so much, that truly means a lot to us! We work hard every day to be a company our customers can count on, and your recommendation means the world to the entire Petflow team. We appreciate you!
Package delivered on time. My dog enjoys the food. However packaging could be a little better because the box the food is packaged in always comes very damaged. Luckily it has never affected the bag of food but it has come close
By Jeffrey M.
Response from Petflow· Sep 11, 2026
Thank you for the honest feedback and we're really glad your pup is enjoying the food! We're sorry to hear the packaging has been arriving damaged. That's definitely not the experience we want for you, and we appreciate you bringing it to our attention. We'd love to look into this further so please don't hesitate to reach out to our customer care team. We're always here to help!
Timely delivery, tracking option was great as we were out of town and could have our son bring food inside when we were gone.
By DORIS S.
Response from Petflow· Sep 11, 2026
Thank you for sharing this! We love hearing how our tracking feature came in handy, especially in a moment like that. It's little things like having your son bring the delivery in while you were away that remind us why reliable shipping and real-time tracking matter so much. We're so glad Petflow could make things a little easier for your family! 🐾
