Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
406 reviews
MicroGenDXSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Suffering from a chronic or life-altering infection or symptoms with no clear cause? Wanting answers that alternatives have failed to provide? MicroGenDX can help. At MicroGenDX, we help you uncover the root cause of chronic, elusive infections with our trusted at-home testing kits. Backed by 20+ years of leadership in molecular diagnostics and over 70 published studies, we provide fast, accurate answers you can rely on. Whether you have been struggling with chronic symptoms or just want the best testing available, we’re here to help you get the answers you deserve. Our unique two-test approach combines: qPCR testing to detect up to 17 types of antibiotic resistance and deliver preliminary results in as quickly as 24 hours*, helping your provider choose the right treatment faster. Next-Generation DNA Sequencing (NGS) to identify over 57,000 pathogens by their DNA with 99.2% accuracy – far beyond that of traditional culture tests. From UTIs and STIs to sinus infections and more, MicroGenDX makes it simple to find the answers you need in less than 5 days.* Trusted by thousands of doctors, dozens of hospitals, and tens of thousands of patients, we’re setting a new standard for precision diagnostics and accessibility to molecular testing. Take control of your health today. Visit MicroGenDX to order your at-home test kit. Have a question? Connect with our support team here: microgendx.com/contact-microgen-dx. *All estimations of turnaround time are based on time after receipt of sample and cannot be guaranteed. All kits include a FedEx Priority Overnight shipping label to ensure we get your sample as soon as possible. MicroGenDX averages 3.5 days from receipt to delivery of all results.
MicroGenDX (patients.microgendx.com) has 406 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
406 approved reviews, newest moderated first
No one called me back for a consultation.
By No C.
Response from MicroGenDX· May 9, 2025
We are very sorry to hear about your subpar experience with our provider consultation team. These services are provided by a 3rd party partner of MicroGenDX but we would like an opportunity fix this situation. If you are still in need of assistance, please contact our customer service team and we will work on rescheduling you with a new consultation. Thank You.
Very quick response.
By michael
I can’t get into the results that u sent so not happy!
By Caren
Response from MicroGenDX· May 9, 2025
We apologize for any inconvenience you experienced while accessing your results. For privacy and security reasons necessary to keep our customers safe, we require customers to access their results after logging into verified accounts or to contact our customer service department. Any notifications we send can not contain the results themselves and will redirect you to the website to log in and obtain your results. The privacy and safety of our customers information is paramount, which can make accessing results more challenging. Feel free to contact us directly or view your results on the patients.microgendx.com website. You will be required to login or create an account with the same email provided during registration in order to access your results. We are here to help if you require any assistance!
Easy peasy, no fuss ordering, secure payment, and FAST shipping too!
By Tom Nulty J.
Quick response and easy to navigate thru the steps.
By Dawn
The speed at which the test was done and the results received
By David
Great customer service. Fast turn around time on results. 100% recommend.
By Chloe
I received the first portion of the test in a very timely manner. Thank you. Am now awaiting for the second portion.
By Betty
