MicroGenDXReviews of patients.microgendx.com

Response from MicroGenDX· Sep 24, 2026

Hi Brandi, we apologize for the experience you had. This isn't the standard of service we seek to provide. We've shared your feedback internally and our team will address it directly. A supervisor from the Billing Department will be in touch soon with the data you've requested. Once again, we apologize for the experience you've had.

Response from MicroGenDX· Aug 24, 2026

Thank you for your feedback. We're sorry to hear your onboarding process wasn't smooth. That's not the experience we want our patients to have. We'd welcome the chance to walk you through the platform directly, understand where any issues happened, and address any questions you may have. If you're open to it, please reach out to our Customer Support team at 1-855-208-0019 or [email protected] and they'd be happy to do this. We hope to have the opportunity to address your concerns and fix any issues.

Response from MicroGenDX· Aug 17, 2026

Hi Elias, thank you for sharing your feedback, and we're sorry to hear about the frustration. We want to make sure we understand correctly: did your doctor run a follow-up test and get a different result than ours, or were you referring to something else? To clarify, our lab reports test results, but we don't provide clinical interpretation or tell patients what condition they have. That decision is made by your healthcare provider based on your full clinical picture. We'd like to take a closer look at your specific results with you, hear what happened, and if it's helpful, connect you with a provider experienced in reading MicroGenDX results (free of charge). Feel free to call us at 1-855-208-0019 or email [email protected].

Response from MicroGenDX· Aug 12, 2026

Hi Gabrielle,  We're sorry to hear your experience didn't meet your expectations.  Our reports provide detailed information about the microbes identified in your sample, but a diagnosis, like bacterial vaginosis, can only be made by a licensed healthcare provider, who combines those results with your health history and a clinical exam to make their judgments.  Our tests aren't intended to replace your provider; they're designed to give you and your provider the most detailed diagnostic information available to support that evaluation.  To help you get the most out of your results, we offer a complimentary telemedicine session with a provider who can walk through your report with you and explain what it shows.  Please note this session doesn't include diagnosis or treatment, for that, our Customer Service team can help connect you with a healthcare provider who can diagnose and treat based on your results.  You can schedule the telemedicine session or get help finding a provider using the link in the "Important Info" email you received, or by calling our Customer Service team at 1-855-208-0019. In the meantime, you may also find this guide helpful: https://patients.microgendx.com/blogs/blog/how-to-read-a-microgendx-report

Response from MicroGenDX· Aug 12, 2026

Hi Hugo, thank you for sharing your feedback. We're sorry to hear your experience with our testing didn't meet your expectations. We want to learn more about your family's experience with our testing. Please reach out to our Customer Service team at 1-855-208-0019 or [email protected] at your earliest convenience, so we may speak to you directly.

Response from MicroGenDX· Jul 31, 2026

Hi Kristin, we're sorry you haven't received your kit yet. It may be an issue with FedEx. Please call our Customer Service team at your earliest convenience so we can pinpoint what happened and make it right. You can call them at 1-855-208-0019.

Response from MicroGenDX· Jul 30, 2026

Hi Amanda, we're sorry to hear about this. Our team checked our records and it seems your test kit was held by FedEx for an unknown reason, but is now on the way to our lab. Please call us at 1-855-208-0019 at your earliest convenience so we make this right.

Response from MicroGenDX· Jul 28, 2026

Hi Isaac, we apologize for any shipping delays. We understand that many of our patients are dealing with active health situations where timing of receipt of testing is key. We'd encourage you to call our Customer Service at 1-855-208-0019 so we can learn about your situation in more detail. You should also know that sometimes the FedEx has delays for package transfer within their network which can impact delivery time.