MicroGenDXReviews of patients.microgendx.com

Response from MicroGenDX· Sep 22, 2026

Juanita, we appreciate you sharing your experience with us! We're glad you got your results quickly and found the process easy. The prepaid overnight shipping really does help get results back to patients and providers faster, and it's great to hear that made a difference for you. If you have any questions on your results or would like help finding a doctor who knows MicroGenDX testing, feel free to call us at 1-855-208-0019 or [email protected].

Response from MicroGenDX· Sep 24, 2026

Hi Customer, thank you for your loyalty and for sharing this feedback. We apologize for the frustration and the delay in getting your results. We looked into this with our lab and Customer Service team. Unfortunately, your sample leaked in transit, which made testing impossible. Our team called and left a voicemail with the update, but we understand that message never reached you. We're sorry that communication gap happened, and we're reviewing our outreach process so something like this doesn't happen again. We'd like to make this right by sending a replacement. Please call our Customer Service team at 1-855-208-0019 so we can make this right. Thank you again for your patience, and please don't hesitate to reach out with any other concerns.

Response from MicroGenDX· Sep 21, 2026

Lisa, we appreciate the kind words! Our team works hard to make the test and mailing directions as clear and simple as possible, and to turn around results quickly for faster care. We're glad both came through for you. If any questions come up as you review your results or if you'd like help finding a doctor who knows MicroGenDX, our team is always happy to help. You can call us at 1-855-208-0019.

Response from MicroGenDX· Sep 21, 2026

Thank you for the kind words Doc Gray, and welcome to MicroGenDX! Our team works hard to make every step simple, from ordering to delivery to sample collection, and we're glad your first experience went smoothly. We're also happy our Customer Service team could support you when you had questions. If any questions come up as you review your results or if you'd like help finding a doctor who knows MicroGenDX, our team is always happy to help. You can call us at 1-855-208-0019.

Response from MicroGenDX· Sep 21, 2026

We appreciate your kind words Andrew. Our team works hard to turnaround results fast and to make our reporting as informative as possible. We're glad both came through for you. If any questions come up as you review your results or if you'd like help finding a doctor, our team is always happy to help. You can call us at 1-855-208-0019.

Response from MicroGenDX· Sep 17, 2026

Thank you for this thoughtful review Dr. Barr, especially sharing your perspective as a physician! Knowing the quality of our reporting and customer service has impacted you and your patients means a great deal to us. We're especially glad to hear you find the Antimicrobials for Consideration section helpful for your therapy decisions, as we've strived to make our reporting as clinically actionable as possible. We appreciate your trust and for the patient care you deliver every day!

Response from MicroGenDX· Sep 15, 2026

Hi Sam – thank you for sharing your kind words with us. We're glad to hear WomensKEY gave you helpful insight to understand what's going on with your infection. We appreciate your trust in us to support your health journey. If you or your doctor have questions about your results or you're looking for a doctor who knows MicroGenDX, our team is happy to help. You can give them a call at 1-855-208-0019 or email [email protected]. We wish you good health!

Response from MicroGenDX· Sep 14, 2026

Hi Molly, thank you for the detailed feedback! We're glad the test itself and our team's support met the mark. We'd also welcome the chance to hear more about your experience with the patient results and your questions on shipping and sample collection. We're always looking to improve the experience for our patients. At your earliest convenience, please contact our Customer Service team at 1-855-208-0019 or [email protected] to share your thoughts.