Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
406 reviews
MicroGenDXSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Suffering from a chronic or life-altering infection or symptoms with no clear cause? Wanting answers that alternatives have failed to provide? MicroGenDX can help. At MicroGenDX, we help you uncover the root cause of chronic, elusive infections with our trusted at-home testing kits. Backed by 20+ years of leadership in molecular diagnostics and over 70 published studies, we provide fast, accurate answers you can rely on. Whether you have been struggling with chronic symptoms or just want the best testing available, we’re here to help you get the answers you deserve. Our unique two-test approach combines: qPCR testing to detect up to 17 types of antibiotic resistance and deliver preliminary results in as quickly as 24 hours*, helping your provider choose the right treatment faster. Next-Generation DNA Sequencing (NGS) to identify over 57,000 pathogens by their DNA with 99.2% accuracy – far beyond that of traditional culture tests. From UTIs and STIs to sinus infections and more, MicroGenDX makes it simple to find the answers you need in less than 5 days.* Trusted by thousands of doctors, dozens of hospitals, and tens of thousands of patients, we’re setting a new standard for precision diagnostics and accessibility to molecular testing. Take control of your health today. Visit MicroGenDX to order your at-home test kit. Have a question? Connect with our support team here: microgendx.com/contact-microgen-dx. *All estimations of turnaround time are based on time after receipt of sample and cannot be guaranteed. All kits include a FedEx Priority Overnight shipping label to ensure we get your sample as soon as possible. MicroGenDX averages 3.5 days from receipt to delivery of all results.
MicroGenDX (patients.microgendx.com) has 406 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
406 approved reviews, newest moderated first
Incomplete results with no follow up as to how to proceed.
By Jason
Response from MicroGenDX· Jan 12, 2026
Hello, if you are needing help with understanding your results please reach out to our customer support team at 1-855-208-0019 and our team will happily guide you through your results.
I haven’t received my order
By Ivy
The experience with the actual company was not bad, BUT the test I had done will cost me $249 out of pocket because my insurance does not cover it. Now you have to remember to ask your doctor what company they are using for testing so you can determine whether or not the test will be covered. It appears this company has had previous complaints of not being covered by insurance companies.
By Victoria M.
Response from MicroGenDX· Jan 12, 2026
Hello! Thank you for your feedback. We are fully covered by Traditional Medicare Part B, and we continue to actively work with insurance providers to expand coverage and help our patients receive the benefits they deserve. Insurance coverage is an ongoing process that involves extensive review and negotiation. While we continually work to expand coverage options, many insurance companies are slow to adopt or approve newer, advanced testing, which can make obtaining coverage challenging despite its clinical value.
Results came back at separate times and unclear of test run
By Justin
Response from MicroGenDX· Jan 12, 2026
Hello! Please reach out to our customer service team, and we can provide guidance and clarity on your results. 1-855-208-0019
Awesome!!! ^_^
By Ricardo O.
I followed the directions exactly as they required. I'm fairly OCD, so I reread the directions several times and was meticulous in executing the directions. I was informed by email that my specimen didn't meet the quality threshold for the semen sample and there were no results after testing 3 times. This was after paying out of pocket to do this test. The urine sample also had to be retested but had 'some' results. The UTI section lists a bunch of things under bacteria, and some under fungi, but it doesn't have any indication if this is what was tested for, or if this was what was positive in my sample. The NGS section clearly states what was found. Not sure why the UTI section is completely vague on what it is trying to convey. The one bacteria found in my NGS test showed unknown pathogenicity. So after paying about $400 out-of-pocket, I basically have no new useful information and no way to recoup my expenses. Considering I followed the directions exactly as they stated, it sounds like they couldn't keep the sample without it degrading or couldn't test it properly and now the liability falls on the customer if they can't get any results. Sad.
By Rob
It saved my life. None of the doctors including infectious disease, urologist , PCP, urgent care were able to diagnose that i had chronic prostatitis infection by citrobacter koseri bacteria. Thanks MicroGenDX, you are God for me. Thanks for saving my life.
By ATUL S.
Response from MicroGenDX· Jan 12, 2026
Thank you for sharing your story. We’re incredibly grateful that our testing helped bring clarity when you needed it most, and we truly appreciate your trust in MicroGenDX. Wishing you continued health and healing.
I had to return something and it was super easy. They were very responsive and helpful, I’ll definitely order from them again!
By Emily
Response from MicroGenDX· Jan 12, 2026
Thank you for your review! We’re glad the return process was easy and that our team was responsive and helpful. We appreciate your support and look forward to serving you again.
