MicroGenDXReviews of patients.microgendx.com

Response from MicroGenDX· Jan 29, 2026

Thank you for sharing your feedback. We understand that shipping time and cost are important considerations, especially for patients who may need repeat testing. We truly appreciate your input and will share it with our team as we continue to look for ways to improve access and affordability for our customers. We are continually working with more insurance companies to secure better coverage for our patients.

Response from MicroGenDX· Jan 29, 2026

Thank you for sharing this experience. We’re glad the testing provided clear answers and helped your husband receive targeted treatment. We truly appreciate your recommendation and trust in MicroGenDX.

Response from MicroGenDX· Jan 29, 2026

We’re sorry to hear you are unhappy with your results! Please reach out to customer service so we can look into the details of your test.(855-208-0019)

Response from MicroGenDX· Jun 3, 2026

Hi Celeucia, thank you for your feedback! Our team strives to deliver a streamlined, easy-to-navigate ordering and testing experience for all patients. We hope we could provide meaningful results and support for your health journey.

Response from MicroGenDX· Jun 3, 2026

Hi Gregory, thank you for your feedback! We're glad our Customer Service team could help you. We take pride in how our hardworking Customer Service team is able to support the needs of so many patients. We wish you good health!

Response from MicroGenDX· Jun 3, 2026

Hi Sara, thank you for your feedback! We hope we could provide impactful answers for your health journey.

Response from MicroGenDX· Jun 3, 2026

Hi David, thank you for taking the time to share this detailed, honest feedback and for being a returning customer. We're glad that our testing has been valuable to your health journeys, but we sincerely apologize that our turnaround time has fallen short of our stated commitment on multiple occasions. We take this feedback seriously and will review how we communicate timelines to ensure they accurately reflect what patients and their providers can expect. We hope that despite the delay, your results were able to support the care you needed.

Response from MicroGenDX· Jan 14, 2026

Thank you for your feedback. Our results are intended to be reviewed by a healthcare provider so they can properly interpret the findings and prescribe treatment. We do offer consultations with providers, and our customer support team can also help explain your results and assist in finding a doctor in your area who uses our testing. Please reach out to us at ((855-208-0019)) and we’ll be happy to help.