I have purchased two tests one had a…
I have purchased two tests one had a contaminant. I have chronic bacterial prostatitis where we’re looking for a target. The second time I paid for overnight shipping. It took six or seven days to get it and then all I got was part of a report when you call someone to get any details about it there’s no customer service.
By Dustin
Response from MicroGenDX· Jan 12, 2026
Thank you for sharing your experience. We’re truly sorry for the frustration this caused, especially given how important timely and complete results are when managing a chronic condition. This is not the level of service we strive to provide, and we appreciate you bringing it to our attention so our team can review the shipping delay, report issue, and customer service concerns. Our customer service is available Monday through Friday, from 8 AM to 8 PM EST, please reach out to us at 1-855-208-0019




