I have purchased four hats here and …
I have purchased four hats here and always been totally satisfied with the quality and service. I recommend it highly. BR
By Bruce R.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
493 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Design your own genuine Panama hat, handcrafted in Ecuador, or choose from our available inventory. Panama Hats Direct has specialized in authentic Panama hats for more than 26 years, with a focus on quality craftsmanship, custom options, and personal customer service.
Panama Hats Direct (panamahatsdirect.com) has 493 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
493 approved reviews, newest moderated first
I have purchased four hats here and always been totally satisfied with the quality and service. I recommend it highly. BR
By Bruce R.
Currently I own 3 hats I purchased from Panama Hats Direct. The hats are quality hats. I plan to buy more in the future.
By Harkey
I bought my first hat from these guys 15 years ago. I am frequently complemented on my hats - they are real, grown up, hats, not re-purposed golf hats. Casey and the team keep getting better and better and more sophisticated (in terms of the web site, sizing, options, etc.), but the prices go down! I will buy another one when the current Havana style hat I own now wears out!
By Daniel
Third hat I've purchased from Panama Hats Direct. EXCELLENT product. Fine communication. Delivered in less time than promised. Would recommend without reservation.
By William J. B.
Exceptional quality product, great shipping and packaging, an all-round excellent experience
By Adam
I have ordered numerous hats from Panama Hats Direct. They have all arrived as described on their website. Their customer service is excellent in my dealings with them. They exchanged a hat for me after I ordered the wrong size. I would recommend Panama Hats Direct for quality and service. Jeffrey
By Jeffrey
Excellent hat with cool wooden box.
By Roy
Superior product and service.
By Christine