Panama Hats DirectReviews of panamahatsdirect.com

Response from Panama Hats Direct· Jul 17, 2019

If for some reason your emails are not getting threw, please just call us 1800-876-6956 - we always love to hear from our customers! Normal business hours (weekends closed)

Response from Panama Hats Direct· Sep 8, 2017

your order was in Aug 4th, 2012 (5 years ago) Please give me the opportunity to help you. I have no record of any complaints from you but obviously you were not happy so lets get you back on track give me a call please. It doesn't matter to that your order is from 5 years ago just call me. - Casey a lot has changed in 5 years... Casey

Response from Panama Hats Direct· Sep 8, 2017

If we messed it up we will cover shipping cost both ways. If you simply don't like a product you can return it: yes you will pay shipping that is a stated policy on the site! We do our very best to make every customer a happy customer, If we did Not try to help you, or provide customer service, that would qualify as a 1 star. when you hung up the phone with me you were happy with the agreement we can to so i don't understand your ratting at all?? not only that we are still here to work with you no matter that this order is from 2 years ago. call me i will make you a happy customer! Casey

Response from Panama Hats Direct· Aug 29, 2017

Mail chimp is a highly respected email client which handles our emails and their is an unsubscribe link in every email - Just click the link!

Response from Panama Hats Direct· Aug 29, 2017

We really try our best to make things right for every customer, as you say we did send a second hat to you. we are trying.... and that is not the end of our service if it still is not right then we ask that you let us fix it for you. Sizing is a bit difficult on occasion especially if the proper steps were not taken to get the right size but if for any reason we messed it up then i will pay all your mailing expenses and refund you if you so desire. You are never stuck with anything with Panama hats direct we stand behind our service and product. give me a call please 602-412-3520