Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
493 reviews
Panama Hats DirectSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Design your own genuine Panama hat, handcrafted in Ecuador, or choose from our available inventory. Panama Hats Direct has specialized in authentic Panama hats for more than 26 years, with a focus on quality craftsmanship, custom options, and personal customer service.
Panama Hats Direct (panamahatsdirect.com) has 493 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
493 approved reviews, newest moderated first
Wonderful service. A hat that gets admiration from complete strangers. I have 24 hat bands to match my shirts and ties. Many ask how many hats do I own! Just the one but I must get more. I have no hesitation in recommending PHD.
By Stephen
I keep buying the beautiful hats because my husband lives them and loses them.
By Sherry
This summer I've ordered three hats from Panama Hats Direct. I printed, then cut out and glued together the measuring strip they recommended to measure my head. One of the hats that I had immediately liked was in that size. So, I thought---I'll try it. (It's the one I'm wearing. )I loved the updates they sent on the hat being blocked and sweat band fitted. The product arrived in great shape, and fit. It is a little snug---but that's okay. I ordered two more hats that were in a size one centimeter larger, to try a looser fit, and with a slightly wider brim. Right after my order I realized that I wanted a different band on the one and requested it. They fixed it right away and sent a picture. Both hats arrived in great shape, and the fit, looser than the first hat, looks fine and feels fine in these styles. I ordered these hats, not just for everyday fun wear, but to especially to wear at art fairs when I am exhibiting and selling my paintings. I am a woman customer, with a small head, so I've always had trouble getting hats that fit. I have been amazed at the quality of the hats and the courtesy and efficiency of company. Great hats! Great people!
By Eugenie
Excellent experience ordering. Good advice before making the order and no problems with the delivery.
By Terry
I have three hats from Panama Hats Direct, and I love them all. Admittedly, I have my favorite which I wear almost everyday. I can't tell you how many compliments I get on them, from men and women, all ages and all walks of life. The hats have become my signature. PHD (hmm, hadn't thought about that abbreviation) always processed my orders and delivered my hats to me in a timely fashion, exactly as promised. There was never any drama. I have recommended them to all my friends, and I recommend them here to you.
By Robert
Great Hats and the quality is 2nd to none.
By Elmon
excellent service promp and efficient. easy to use Web site well explained I have bought 3 hats and love them all
By Joe
Great communication before and after purchase. Pleasure to do business with Panama Hats!
By Steven
