excellent product
excellent product, excellent service, very cool product my wife and I have enjoyed for years. we just bought new hats and they are great...
By ian
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
493 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Design your own genuine Panama hat, handcrafted in Ecuador, or choose from our available inventory. Panama Hats Direct has specialized in authentic Panama hats for more than 26 years, with a focus on quality craftsmanship, custom options, and personal customer service.
Panama Hats Direct (panamahatsdirect.com) has 493 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
493 approved reviews, newest moderated first
excellent product, excellent service, very cool product my wife and I have enjoyed for years. we just bought new hats and they are great...
By ian
Such a pleasure to deal with this company! I received updates as to the progress of the hat I ordered for my husband and when it arrived it was so beautifully packed to avoid any possibility of damage to the hat inside, I kept the box to store the hat in. I look forward to the monthly draw in the hope that I can win one for myself. Everything good about this transaction!!
By Leslie Den H.
Great hat, couldn't be happier. First class job, very competent workers
By Robin
Always exactly what I ordered and high quality
By Vido
Great hats, great prices. Still wearing one of mine after 9 yrs.
By Alfred
Great custom made fedora in long oval. Beautiful work. Very satisfied. Will buy again
By William B.
Excellent quality product, it has become my go to Panama.the customer service is outstanding, knowledgeable and friendly. I made 1 mistake when ordering, used regular mail, snail mail is faster. Use any other method. I strongly recommend Panama hats direct.
By Richard
I was probably a difficult customer as I didn't size my hat correctly the first time. They graciously took my first hat back and replaced it with the correct size. My biggest fear of ordering a hat online was relieved.
By Robert