Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Pack Up + Go
We plan curated vacations around the US. The catch? Your destination is a surprise until the day you depart! Complete our Pre-Trip Survey to select your mode of transportation, share your travel history + interests, and choose your budget. Then, sit back + relax. We take it from there! We'll book your whole trip, but won't tell you where you're going.One week before departure, we send an email with your destination's weather forecast and a packing list. Then, you'll receive your Surprise Envelope in the mail. On the day of departure, open your envelope to reveal your destination, and Pack Up + Go! We have 24/7 in-house traveler support in case you need anything before, during, or after your surprise vacation.Where will you explore next? Embrace spontaneity + the unknown on a mystery trip!See why over 43,000 travelers have trusted Pack Up + Go to plan their surprise getaways since 2016.
Pack Up + Go (packupgo.com) has 661 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
First experience was amazing, told so many people about it, tried it as a girls trip - hotel room was musty, we left the comedy show planned for us because it didn’t agree with our beliefs and was overall wholly disappointing, I felt awful for talking my friends into trying it instead of planning our own trip.
By Mariya C.
Response from Pack Up + Go· Oct 10, 2025
We're so sorry you didn't enjoy your trip with us! We've sent you some emails to try and get in touch + discuss your trip in greater detail. Feel free to respond there so we can touch base + try to turn things around!
We had an amazing time in Seattle
We had an amazing time in Seattle. All of the reservations were spot on and we felt so pampered!
By Sarah M.
Response from Pack Up + Go· Oct 10, 2025
It's so amazing to hear you had a great time in Seattle! Isn't it just the perfect destination? It has something for everyone + we couldn't be happier to pamper you with a full itinerary!
The best vacation experience ever!
This is our first time doing a Pack Up + Go kind of trip and I can say it will not be the last!! The excitement of opening our envelope the morning we left for the airport all the way to flying home was the greatest experience. My best friend and I made so many new memories and we will never forget them!
By Susan R.
Response from Pack Up + Go· Oct 10, 2025
We love to hear it! One of the biggest reasons we started our business was to be apart of our travelers making such special memories! We love knowing that you had an unforgettable time together + can't wait to plan your next trip!
What a great experience
It was such a great experience! We were sent to Seattle and had the best time ever. Our hotel was perfect, the activities were amazing, and everything was planned out perfectly!
By Desire
Response from Pack Up + Go· Oct 10, 2025
It sounds like your trip planner hit the nail right on the head with your destination, itinerary, and activities! Isn't Seattle just the perfect spot?! We can't wait to send you somewhere new next time!
An amazing surprise trip
My husband and I are retired and love to travel! It was so nice to put the planning into someone else’s hands! We answered some questions online and left the rest to them! I called twice asking questions because I had never done anything like this before and they were very nice and helpful. We went for 4 days, 3 nights, and traveled by plane. They made dinner reservations for 3 dinners and several activities. The Inn by the Sea where we stayed was amazing! I felt like royalty!! All arrangements were fabulous! The packet they send you is absolutely amazing! First of all it’s a beautiful presentation with tons of great information! We loved everything about it and will definitely do this again! Thank you pack and up go!
By Rita A.
Response from Pack Up + Go· Oct 2, 2025
Isn't it just the best way to travel?! Have someone else handle all the details + the admin while you get to focus on the fun part! Making memories! :) It's so amazing to hear you had such a great time on your trip with us. We strive to make sure every traveler's experience is carefree and without stress. It's so lovely to hear you love our packaging as well! If there's one thing we love more than helping travelers enjoy their trip, it's an aesthetic! We can't wait to send you somewhere new! Where to next?
The trip was nice, flights weren’t a great experience.
The trip was nice. We did not like flying with American Airlines. They nickle and dimed you for everything. My checked bag was over $100, while my friend’s was $250! Flying out at 5am wasn’t ideal, especially when it took with lay overs 12 hours to get home. We had a whole day taken away from us due to the crazy flights we were given on the way home. We would have taken more uber dollars than having tickets to the butterfly exhibit.
By Alexandria
Response from Pack Up + Go· Oct 2, 2025
Thank you so much for sharing with us about your experience! If you travel with us again soon always feel free to notate in your Pre-Trip survey about your flight departure time preferences along with your preferences regarding travel! We always want to make sure your expectations are being met and can definitely work with travel day preferences! If it's written out in your survey, your trip planner will see it + do their absolute best to make sure your needs are met. Whether that's staying away from certain airlines or making sure your flights are direct! You name it, and we can find a way around it :)
Simple and Fun
It was one of the best trips we have been on!
By Derrick
Response from Pack Up + Go· Oct 2, 2025
One of the best trips you've ever been on?! High praise! Thank you so much for sharing your experience :) It looks like your trip planner hit the nail right on the head with your destination and your activities! Where should we send you next?!
PACK UP & GO - SO FUN
For our fifth anniversary, we decided to be a little spontaneous and booked a surprise trip with
Pack Up and Go. We had no idea where we were headed until the morning of our departure.
Waking up at 5 a.m., we hopped in an Uber and made our way to the airport. That’s when we opened our envelope to discover our destination: San Francisco, California! Exhausted but excited, and more than a little hungry, we were ready to see what the city had in store for us. Pack Up and Go had arranged a mostly prepaid itinerary for us, including activities, tours, and even
dinner reservations, though we still had some flexibility and could make adjustments as we went.
Our first adventure was renting electric bikes and riding across the Golden Gate Bridge—an absolutely unforgettable experience. We added a lunch stop at Bubba Gump Shrimp and spent some time exploring Pier 39, which was so much fun. Another highlight was a food tasting tour, where we sampled a variety of Italian dishes while learning about the city’s culinary history. On one afternoon, we even squeezed in a boat trip to Alcatraz, which was a fascinating and unique experience.
We also indulged in some relaxing activities, including a couples massage and a kayaking adventure in the ocean. Our nights were filled with amazing dinners, and our final night featured a romantic steakhouse dinner that was the perfect ending to our trip. We stayed at the Omni Hotel San Francisco, which was gorgeous and incredibly accommodating—they even surprised us with complimentary champagne to celebrate our anniversary. Transportation around the city was an adventure in itself. We rode the iconic trolley, used electric scooters, and even experienced a Waymo self-driving car—creepy but thrilling! Between the well-planned itinerary and the freedom to explore on our own, we truly felt the perfect balance of adventure and relaxation. This trip was not only a much-needed vacation but also a chance to reconnect, laugh, and fall in love all over again. San Francisco, and Pack Up and Go, made our fifth anniversary an unforgettable celebration.
By Haley
Response from Pack Up + Go· Oct 2, 2025
This is so amazing to hear we couldn't be happier! Thank you so much for sharing how much you loved your trip with us :) It is our absolute pleasure being a part of your special memories and we couldn't be more excited to you enjoyed it as well. We always plan to leave some space in your itinerary just in case you need some down time or want to explore a bit on your own. It's amazing to hear that's exactly what you did! That extra special champagne touch to celebrate your anniversary is exactly why we set ourselves apart from the others. We always love adding those special moments! The biggest question is..how do we top it for your 6th anniversary?!
