Pack Up + GoReviews of packupgo.com

This is my second trip with Pack Up + Go, and my experience the second time was VASTLY different than the first. There were three issues I had with this trip: First: We signed up for an Outdoors Road Trip, and that is decidedly NOT the trip that was booked. The website states that for Outdoor trips, cabins, BnBs, or boutique hotels are booked. They had us in a chain hotel in the middle of a large city downtown. We had exactly ONE activity booked for the entire trip. The suggested packing list included swimsuits, beach towels, and activewear. Our first night they had a dinner reservation for an upscale restaurant, which we had to change because none of us had packed appropriate attire. Our itinerary had a day trip to a "nearby" (45 minute drive) town -- a town that had accommodations that much more closely matched what we thought we'd be getting based on the trip description. Why they didn't just have us stay in that town, I will never understand. Second: The suggestions for places to visit or things to do were abysmally under-researched. They specifically mentioned in the packing list email that our hotel had an indoor pool that we could enjoy; that pool has been drained of water for over a month. They suggested we visit a bookstore that has been permanently closed for who knows how long. Several of the stores and markets were closed on the days that we were visiting. As a result, we had to create our own itinerary for much of the trip. Third: They charged us for expenses that were not actually incurred. When I asked for a breakdown of how funds were allocated, I noted a $90 charge for valet. When speaking with the hotel concierge, I learned that the parking/valet were included in the room price, so that $90 was entirely erroneous. When I contacted customer service about the issues we had with our itinerary, they did return the $90 charge and half of the service fee. That said, I will likely not use this service again. A word of caution if you do decide to move forward: 1. Be SPECIFIC about what you do/don't want to do, and how you want the budget to be allocated (i.e. I would rather stay in simpler accommodations and have more money for tickets/experiences). 2. Even if you have no issues with your trip, ask for a copy of the budget allocation so that you can ensure there were no erroneous charges.

I was SO excited for our pack up and go anniversary trip! It was our 10 year wedding anniversary. While the flight and location was absolutely wonderful, the rental car was extremely disappointing as was the activities planned. We were booked a Kia rio (which was TINY) and was suppose to put 2 kayaks on top which was just impossible and no way would even remotely fit inside. We had to upgrade our car to an SUV which cost SO much money. We almost needed to have the suv based on location, going up mountakns etc. Once the kayaks were loaded we then had to find a place to kayak, unload it all, put them in the water and then do it all again to take back and make sure everything was strapped down. It was ALOT of work to do! We were suppose to have a 2 seater kayaks and that was just not going to work for us, we always kayak in our own. A 2 seater kayak is more prone to tip. Thankfully the man working at the shop didn't charge us extra to switch to our own. All the main roads we took daily were toll roads so we had to pay $15/day for that. Everything kept adding on more and more. And we had to buy insurance on the rental car incase anything happened. There were tons of "hidden fees" for rental. The restaurants were "ok". Nothing that was "omg that was so good". The hiking tour we could not make in time which was a bummer. Now, the hotel. It looked amazing online but when we got there it was kinda in a not so great part of town, homeless people right outside the back of the hotel sitting and wondering around. The bed in the hotel was on the floor so everytime you wanted to go lay down or go to bed you had to step up on a platform and to get down it honestly hurt my knees. The room was also TINY! It made me feel really enclosed and I did not like that at all. Overall the only plus to Colorado Springs was the beautiful scenery. I myself booked us a train ride up to Pikes Peak and a gondola ride up to a mountain, which obviously came out of pocket right then and there but to enjoy our trip I had to find extra stuff to do. Honestly, would not book again, just feel it was a rip off.

We ended up having 2 full days of travel as we were booked on flights with a connection when flight should have easily been available as non-stop for our destination. Our entire trip was an itenerary that if we stuck to the prepaid activities we would not of got to explore and relax as we had hopped. We specifically asked not to have more than 1 planned excursion and there was 1-2 planned daily. We only truly liked one that we did attend, others were a bust and waste of money. The hotel we were booked at did not welcome us well. Room wasn’t ready for 2 hours after check-in time, shower in room didn’t work right, they didn’t tell us about all the amenities and hours, very disappointed. We asked for warm weather destination and it was freezing, not what we requested. The one compliment was that we Loved all the dinner reservation spots.

Would NOT recommend for families. Didn’t take into account my goals or preferences.

The attention to detail on what we like was lacking. Our hotel was way off the main drag so it made going to do things very difficult. The place choose. Was in its summer season making it a very dead town with no action as it’s to hot for anyone to enjoy activity there

I was so excited to book a surprise anniversary trip with Pack Up + Go, expecting a personalized and thoughtful experience. Unfortunately, our trip felt generic and lacked the attention to detail we had hoped for. Many details were incorrect, like being told we had to pay for checked bags when we didn’t and being given a flight that arrived late in the day, even though an earlier direct flight was available (for the same price) Despite emphasizing relaxation and a good view, our hotel overlooked gas station construction, and the activities chosen didn’t match our interests. The hotel restaurant was closed for renovations, and our anniversary wasn’t acknowledged by the hotel or restaurants—something Pack Up + Go claims to arrange. The activities chosen for us weren’t at all customized to what we picked in the pre-travel survey and the trip truly felt like it was planned for someone else. Ultimately, we made the best of our trip, but it didn’t reflect the level of care Pack Up + Go advertises. I love the concept, but the execution fell short, and I wouldn’t book with them again considering I reached out to them expressing my concerns and was not met with any solution but instead just told hopefully they can meet my expectations next time.

We did a road trip and you sent us 5 1/2 hours away for a weekend getaway. This is too far for a weekend getaway. I thought you had a 3-4 hour radius limit on driving trips? Or asked us how long we were willing to drive? I recall being asked on our first PU&G in 2021. And for what we spent, I don’t believe we got the value out of this trip. We won’t likely do this again unless it gets more time/distance appropriate and less costly.