Pack Up + GoReviews of packupgo.com

We used Pack Up + Go for a surprise trip over the holidays, and overall we did have a great time. The hotel was beautiful, the food was excellent, and we were placed in a really fun city. The concept itself is exciting, and we genuinely enjoyed aspects of the trip. That said, there were a few significant issues that kept this experience from fully meeting our expectations. 1. Lapse in communication Because our trip took place over a holiday, we didn’t expect regular office availability—but we did expect proper communication channels to be in place between us and the reservations that were booked on our behalf. One scheduled trolley tour was rescheduled, but the vendor only had Pack Up + Go’s phone number, not ours. As a result, we walked six blocks in 10-degree weather while it was snowing, only to arrive and find out the tour had been pushed back three hours. We then had to walk all the way back to our hotel and repeat the trip later. This situation could have been easily avoided with direct contact information and was frustrating, especially given the weather. 2. Lack of personalization The trip felt very generic. While we understand that it was Christmas time and some things were closed, there were still plenty of options available. Several restaurants we visited immediately recognized Pack Up + Go and mentioned having many reservations through them, which made it feel like a recycled itinerary rather than one curated for us. This was especially disappointing because we specifically requested a snowy winter vacation with activities like tubing, skiing, or snowboarding. None of these were booked—or even suggested. The printed list of “additional things to do” didn’t include a single winter sport option, despite this being our one clear request. These activities were about an hour from our hotel, and we had already increased our driving limit from 6 to 12 hours, so it felt reasonable to assume we’d be willing to make that drive. Ultimately, our hotel concierge helped us arrange what we had originally asked for. 3. Value for cost We don’t feel the trip justified the price. We paid $2,575 after a refund from the original $3,000. With only one paid activity booked per day (dinner reservations don’t count since they aren’t prepaid), averaging under $100 each, it’s hard to understand where the money went. Based on hotel pricing and activity costs, the total appears to come out closer to $2,000, leaving a significant portion as company compensation—without delivering the personalization or experiences we specifically requested. Overall Pack Up + Go has a fun concept and clearly partners with great hotels and restaurants, but our trip felt overpriced, under-personalized, and poorly communicated at key moments. With better communication systems and more thoughtful customization, this could be a fantastic experience. Unfortunately, for us, it felt generic and not worth the cost. We are unsure if we’d take another trip. We may recommend the company but with serious consideration to be had first.

My girlfriends and I would hands down do this again! PU+G listened to everything we inputted in the online form, we called multiple times and spoke with someone who actually worked for the company and they were always cheerful and helpful - and at all hours of the day. We loved not finding out until the airport and the activities they planned were perfect. While they made reservations for dinner most nights, we were only tied to one of them because of the gift card; and the restaurants they picked out were awesome. If you can handle the element of surprise and allowing someone else to plan it - THIS IS A GREAT EXPERIENCE.

I'm satisfied with the scarves provide

Hotel was wonderful and we were also given ‘Christmas at the Biltmore’ tickets which was exactly what I had hoped for! We enjoyed a delicious dinner at a recommended restaurant!

Pack Up & Go planned everything perfectly. They took our interests and hobbies and put it all into our trip. The waiting and suspense to see where we would be going was so much fun. This was one of the most fun experiences we’ve had and we will most definitely do it again and again and again!

First time not planning a trip and we enjoyed everything that was planned and had time to explore on our own

The team made every step of our trip a delightful experience! From the 1st exciting steps of anticipation through every scheduled activity, dinner, and some added entertainment. I know that every PU+G customer will have a great time!

Enjoyed being with family and seeing all of the beautiful sites that we saw while they are