works as advertised.
works as advertised.
By Joe
Tuesday, November 3, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
302 reviews
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Owl Labs is a technology company that creates products, tools and software that powers hybrid work globally. We are redefining how people connect through inclusive and equalized video experiences across more than 250,000 global organizations. Strategically built for modern workplaces, classrooms, and beyond -- Owl Labs empowers hybrid and remote teams, their leadership and IT teams with its award-winning intelligent video conference devices including the Meeting Owl 5 Pro, the Meeting Owl 4+, the Meeting Owl 3, and Owl Bar. Most recently recognized in 2025 by TIME's Best Inventions, PC Pro Best in Innovation Award and ISE Best in Innovation, Owl Labs' proprietary AI-powered technology brings innovative and equal visibility to every meeting. The company also leads the industry conversation on hybrid work and trends with its annual State of Hybrid Work reports. Learn more at https://owllabs.com.
Owl Labs (owllabs.com) has 302 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
302 approved reviews, newest moderated first
works as advertised.
By Joe
This is the kind of product that when you understand what it can do, you realize it meets a need that your company has -- but likely no one realized. I purchased this product in my capacity as General Counsel for a group of small construction companies. I happen to also have a background in documentary work and video. In our group, typically, some of the most significant issues would be discussed amongst company heads, often with me, at the end of the work day. The major stakeholder in the companies recently moved further away and began to leave the office earlier. Those early evening in-person meetings on critical issues essentially stopped and it became a potential disaster -- losing critical communication on key matters. The absence from the office also meant that it took much more time to communicate with each person individually. The Owl reopens that kind of communication avenue. Audio calls are simply not as effective, as natural or as comfortable. You often don't know who's talking. Even ordinary video calls are just not nearly as direct as calls using the Owl which enables people to see clearly who is saying what -- not to mention how important body language and expression is in communication. Physical parts of communication are not lost when using the Owl since the video directly tracks each speaker. For me, as legal counsel, I want my company heads, often including me, to have effective communication in order for them to effectively solve problems. There are only so many hours in the day. They can accomplish in 20 minutes of an Owl call what possibly days of back and forth emails, Whatsapp or voice messages can. As General Counsel, you realize that better, more effective communication, often in a team setting, will avoid a problem or law suit winding up on your desk. If the Owl avoids a single law suit, its more than worth its money but it is so much more. As an afterthought, but a very important one, construction (as many businesses) is literally a day-to-day affair where a good job over weeks can go sour with a problem or work stoppage any given day. This is certainly the same in many other businesses whether it is a film production or care of a patient by a medical team. Our companies would also work in teams and if a problem comes up, there is nothing more effective than to have the two or three person team on the project, get on a video call and communicate directly with the client about the problem and how they will solve it. It is so valuable to have what the Owl provides. It enables each person on the team to be seen by the client individually, look directly at them and give the client the sense of confidence and responsiveness to that client's need. Often doing a great job in response to a problem is not enough. Communicating effectively and reassuring them in a meaningful way through a problem is just as important. The Owl is a truly unique tool that accomplishes this task. I have done research on alternatives where there is tracking of the speaker. There are a few good ones but here are their problems. All cost in the thousands of dollars to start.They are also technically much more complex. They require things like expensive microphone arrays with several expensive mics and multiple cameras. Unless you have a person dedicated to the technical aspects of set up of those systems, they are intended for use in a single location. In contrast, the Owl is so incredibly simple it can be taken from one room or location to another and set up anywhere with an AC power source instantly. I am not generally someone who writes reviews. And that is not to say that I don't think that there are tweaks that could improve this product. But taking it just as it is, it does an excellent job on video and audio and is outstanding in tracking the speaker and rendering a close-up in real time. Just for the record, I didn't get a promotional Owl for myself or our company. I wish I did, but I didn't. I do know how important effective communication is in business and how often it is absent. The Owl can bring that level of communication to situations you may never have even thought about. Multi-party visual communications with the Owl can shrink the time it would otherwise take to solve problems and gives people the opportunity to do it in what really is the only way we really feel most comfortable doing it --- eye to eye.
By Alan
Overall Great Product, sometimes it a little slow to focus on the persons speaking. However probably the easiest device we've had to use overall and we would get another.
By Russell
We love the Meeting Owl. It was perfect for our needs and has been incredibly easy to use right out of the box.
By Jon B.
Excellent customer service, and excellent product! Thoroughly recommended!
By Tom B.
It's a great system and has helped our meetings become more interactive. The only thing I believe is missing is a way to mute yourself that doesn't require reaching for the Owl (which in our conference room setup would mean moving tables).
By Carmen
Response from Owl Labs· Sep 10, 2019
Hi Carmen, Interactive meetings are so much more engaging - I'm sure your team thanks you for that! Thanks for the feature feedback! You should be able to mute yourself via your video conferencing platform. For example, in Zoom you just click the button labeled "mute" and that will mute the Owl. Hope that helps! Thank you! Michelle
Excellent device!
By Nicolas
Response from Owl Labs· Sep 10, 2019
Hoot hoot! Glad you think so, Nicolas! Thanks! Michelle
I have been in IT forever. It has always been my job to setup, run, and break down corporate events. I have always grown to expect to get random calls to run to a Conference Room and troubleshoot an AV issue, or bring a Mac adapter. For the last 1.5 years I have been at a company who has OWL's in every conference room, and the support requests have almost stopped. Everyone gives me credit for their internal and external meetings looking amazing, sounding spectacular, and for everything "just working" every time. To be honest, this is not a flawless product. About once every 2-3 months an OWL will need to be manually rebooted to apply an OS update. I have trained enough end users this trick so now they no longer tell me to stop down to reboot it, the end users now just do it themselves. Lastly, there is an Amazing OWL app for your smartphone or tablet that lets you get into all the powerful backend settings like the ability to hop the OWL on your WIFI so it can download its own OS Updates, instead of needing to pull them through your laptop's internet once a month. My company was bought about a year ago by a 300 location international corporation. As their execs stop by to visit they see the OWL's in action, and THEY ALL WANT THEM! I have been getting raided by all the other locations. We now have them all over the US, Canada, Ireland, Bulgaria with MANY more on our roadmap to have OWL's in every building. Most of our end users use OWL's with Google Hangouts (Chat), but even if they are using Skype, WebEx, Zoom, Slack, etc. they all "just work". Thank you OWL, you deserve to be in every Conference Room in the world!
By Justin
Response from Owl Labs· Sep 10, 2019
Justin - Wow! Thank you for sharing your experience! It means even more coming from an IT pro like you. I'm glad everyone is giving you credit - you deserve it! Thank you! Michelle