Saturday, November 7, 2026 · Customer reviews of US businesses
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483 reviews
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Optiontown is a pioneer in the world of travel options. Our vision is to develop unique and innovative travel options that help to optimize value for both travelers and travel providers. Built using our patented technologies, our revolutionary product portfolio includes the Upgrade Travel Option (UTo, pronounced as 'You Too'), the Empty Seat Option (ESo), the Flight Pass Option(FPo), the Flexibility Reward Option (FRo), the Multiple Booking Option (MBo),the Preferred Flight Option (PFo), the Preferred Seat Option (PSo), the Lounge Access Option (LAo) and the Extra Baggage Option (XBo).Our unique technologies are based upon concurrent optimization for travelers and travel providers. Our optimization approach concentrates on the overall value for the parties involved rather than simply on a specific product or service.Visit https://www.optiontown.com/jsp/MTP/MTP_About_Us.jsp
Optiontown (optiontown.com) has 483 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
483 approved reviews, newest moderated first
Contacting ur India hotline no is very difficult... I am staying In Muscat,. I have taken a pass of 8 tickets. I book my tickets and PNR is generated. Due to pandemic FLIGHTS got cancelled,. Now again I want to avail that pass. No one is helping us... After sending so many emails. Not a single reply from you. Very Bad service.
By suhail Q.
helpful ,my flight issues were sorted
By Chris K.
Great products. Have used them quite a few times specially, Flight Pass and upgrade. For me everything had been seamless so far. Couple of times I was not upgraded but I guess that's the way the program works. Let me share one interesting hack that I used often at Optiontown. With upgrade I also always apply for 2 Empty Seats so that if I dont get upgraded, I should still get 2 empty seats next to me making my journey comfortable.
By Payal G.
Very bad experience
By Denial
Response from Optiontown· Oct 3, 2020
Dear Denial, We do not seem to have received any recent communication from you regarding your requirement. We request you to share your query on [email protected] and assure you that we will try our best to resolve your issue with utmost priority.
Me and my family was planned to travel to india by june 2nd week but unfortunately Covid-19 effected and everything collapse. Aroun 14 tickets i have booked in Optiontown but they are not giving any reply to my mail and such a worst experience in my life this is the fist time my family is facing a horrible time....now we are planning to travel to india next month but there is no response from their side... Please no one should not trapped like this.
By Vishnu P.
Response from Optiontown· Sep 30, 2020
Dear Vishnu, We do not seem to have received any recent communication from you regarding your requirement. We request you to share your query on [email protected] and assure you that we will try our best to resolve your issue with utmost priority.
Managed to get 2 successful upgrades into and out of Saigon to Oz. Received notification of the first leg upgrade by email 4 days before the flight. On the return leg, didn't receive an email but kept checking on the company website and received confirmation of the upgrade 5 hours out. Overall a good experience and will use their services again. Su Hong
By Su H.
Ne faites jamais confiance aux produits des compagnies aériennes qui collaborent avec Option Town. Leur incompétence est totale. Je reste dans l’attente de la modification d’une réservation dont le vol a été annulé à cause du COVID, et ce depuis 25 jours. N’achetez jamais chez eux !
By Jeremy
"I got my upgrade 3 days before my flight. Though I can't select my seat, but over all I am happy about the service"
By Md K.
