Good service
Good service. Could improve accessibility but still worth use it as deals are good. Costumer support is responsive and helpful but only on chat
By Filipe Brogueira R.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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483 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Optiontown is a pioneer in the world of travel options. Our vision is to develop unique and innovative travel options that help to optimize value for both travelers and travel providers. Built using our patented technologies, our revolutionary product portfolio includes the Upgrade Travel Option (UTo, pronounced as 'You Too'), the Empty Seat Option (ESo), the Flight Pass Option(FPo), the Flexibility Reward Option (FRo), the Multiple Booking Option (MBo),the Preferred Flight Option (PFo), the Preferred Seat Option (PSo), the Lounge Access Option (LAo) and the Extra Baggage Option (XBo).Our unique technologies are based upon concurrent optimization for travelers and travel providers. Our optimization approach concentrates on the overall value for the parties involved rather than simply on a specific product or service.Visit https://www.optiontown.com/jsp/MTP/MTP_About_Us.jsp
Optiontown (optiontown.com) has 483 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
483 approved reviews, newest moderated first
Good service. Could improve accessibility but still worth use it as deals are good. Costumer support is responsive and helpful but only on chat
By Filipe Brogueira R.
They are really good to deal with him, helpful , and trustworthy company
By Mr S.
Jack Small is a wonderful person, was dealing so patiently. Hats off.
By Ms. S.
Helpful and quick to respond to my flight change upgrade.
By Chris C.
Prompt reply is the best part ...
By Sudhir
QUICK AND RESPONSIVE.
By Jefin J.
I would like to thank Optiontown for the support they showed on the pandemic period, Highly appreciated
By Omar A.
Mr Dave Rogers, thank you Mr. Dave is extremely professional and the way he has sorted out my concerns is commendable.
By Sujith