Great support service.
Most appreciative of the quick and efficient service.
By Mike
Saturday, November 7, 2026 · Customer reviews of US businesses
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483 reviews
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Optiontown is a pioneer in the world of travel options. Our vision is to develop unique and innovative travel options that help to optimize value for both travelers and travel providers. Built using our patented technologies, our revolutionary product portfolio includes the Upgrade Travel Option (UTo, pronounced as 'You Too'), the Empty Seat Option (ESo), the Flight Pass Option(FPo), the Flexibility Reward Option (FRo), the Multiple Booking Option (MBo),the Preferred Flight Option (PFo), the Preferred Seat Option (PSo), the Lounge Access Option (LAo) and the Extra Baggage Option (XBo).Our unique technologies are based upon concurrent optimization for travelers and travel providers. Our optimization approach concentrates on the overall value for the parties involved rather than simply on a specific product or service.Visit https://www.optiontown.com/jsp/MTP/MTP_About_Us.jsp
Optiontown (optiontown.com) has 483 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
483 approved reviews, newest moderated first
Most appreciative of the quick and efficient service.
By Mike
My Experience with Optiontown I'm dealing with "Optiontown.com" for several years, and I'm so satisfied with their offers, services and their support to their clients whenever they face any problems. Today I had small issue with my flight passes and the wonderful Mr. Jack Small helped me and stayed online in every single steps and didn't close the chat until the issue was solved, meanwhile of doing the process, he was answering my inquiries in different concerned areas than my initial issue - I do appreciate the communication skills, patience and efficiency of optiontown employees. Thank you Heba
By Heba S.
Excellent service. I wish to continue availing of the Optiontown services in the future.
By Praveen R.
Jack Small was excellent with my request, he provided me with what I needed and was patient when I went off my screen, he was also extremely polite. I love Optiontown. Kind regards, Bertinah
By Bertinah Kulola M.
Choosing option town was the best decision in terms of savings. The Option town has given best services as and when requested particularly within no time the request made , changes in rescheduling tickets, pass extensions etc. specially during COVID pandemic. Same experience shared by other friends i have recommended. Would like to go ahead with option town once again, and recommend others too. Big thanks and best wishes to option town team.
By jitender P.
I bought flight pass before COVID-19 breaks-up and could not use it as there was no flights operating at that time. When I contacted Optiontown, they had asked me the relevant information and after confirming they managed me to get the flight pass redeemed as per my requirement.
By Farid
I AM SATISFIED WITH THE SERVICE
By Denson A.
Mr. Barry E vans is very helpful
By Rubaiz