Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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483 reviews
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Optiontown is a pioneer in the world of travel options. Our vision is to develop unique and innovative travel options that help to optimize value for both travelers and travel providers. Built using our patented technologies, our revolutionary product portfolio includes the Upgrade Travel Option (UTo, pronounced as 'You Too'), the Empty Seat Option (ESo), the Flight Pass Option(FPo), the Flexibility Reward Option (FRo), the Multiple Booking Option (MBo),the Preferred Flight Option (PFo), the Preferred Seat Option (PSo), the Lounge Access Option (LAo) and the Extra Baggage Option (XBo).Our unique technologies are based upon concurrent optimization for travelers and travel providers. Our optimization approach concentrates on the overall value for the parties involved rather than simply on a specific product or service.Visit https://www.optiontown.com/jsp/MTP/MTP_About_Us.jsp
Optiontown (optiontown.com) has 483 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
483 approved reviews, newest moderated first
Service peu recommandable, pas du tout reactif. On ecrit pas de reponse Personne ne sait vous orienter ou vous informer vraiment à fuir Vous payer les pass de vols, et ensuite rien,pas de reservations ni de remboursements,vraiment l'horreur en terme de service!
By Myriam
The customer care services are excellent. Their responses are timely and helpful.
By Amon G N.
Hi, I'm really impressed and thankful to Optiontown services. Timely positive responses are really appreciated.
By Dolly S.
I am greatly impressed by the services you offer. i am particularly grateful to Ms Kelley Anderson whose extreme patience come in handy while I needed her assistance. She ensured I got my ticket issue sorted out to my satisfaction. Her services were super. Long live Optiontown.
By Dorcas W.
I would like to use optiontown,since they help so many times
By Libu Mattappallikunnel M.
This is a scam website. Booked a flightpass and can’t book any tickets!! They say there are technical difficulties with airlines that will take multiple weeks to solve! Even worse they refuse to give any refund. Stay away from this scam website.
By Ahmed Z.
Thank you Mr Victor for your great support. Regards Shiju SR
By Shiju R.
Mr. Victor did great job, He was gently cooperative and achieved all the assistance for me short time...all my respect to him wishing him the best. Yesterday 02 JUL 2022 I missed my flight because the check in counter of the Royal Jordanian closed before more than one hour before the flight schedule and all my effort failed to get check in although the UAE Abu Dhabi administration who tried to convince the RJ Operation in charge, unfortunately she refuse didn't respond. I am working in aviation since 33 years, the first time I see bad behaves like this, always there is special cases that should be treated accordingly but to close the check in and ignore the passengers? family? this is not acceptable at all...
By emad J.
