HOBO Data Loggers & InTemp Monitoring SolutionsReviews of onsetcomp.com

Very slow technical support. We received the equipment we purchased in May and found one was not working, but we had to contact the technical support MANY times, and waited until August before we were told that it would be replaced in Sep.

We have been Onset customer for many years. Onset-HOBO Data Logger products are great. Customer service is excellent. Thank you.

It was recommended that I contact this company for information on their products as I run an animal blood bank at a veterinary emergency hospital. I called and left a voicemail to a sales rep asking about products. The rep called me back about extremely quickly and spent several minutes on the phone with me answering all of my questions. I never once felt rushed off the phone the sales rep was knowledgeable and able to answer every question. Once I ordered my products I was received them faster than was expected. The product was easy to set up with great instructions that were clear to follow. This product works exactly as I need it to and how it was explained to me. This is a great local company with staff that knows their product inside and out. They are willing to take the time to answer any questions. I highly recommend this company and will continue to use their products

Excellent customer service. Great little product. Bought the MX 1101.

No indication until after the order was placed that it would be over a month lead time. Overall poor communication. I would have ordered it from another vendor had I known it would take so long. Missed my deadline.

I've had a lot trouble getting timely responses from Onset's Tech Support team. Sometimes their responses do not fully answer the questions I've asked. As far as the hardware, I'm trying to work through all the equipment's bugs before I can even make a decision on whether I want to purchase more products.

I wanted to get an online chat because I had an immediate need for information and had to wait for an email reply. The response I eventually received was good but I needed the information two days earlier

Ordered a replacement data logger & it did not come with a usb cable so it was unusable until I could order one.