Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
196 reviews
Office AllySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Healthcare Solutions for Accelerating Reimbursement & Maximizing RevenueSimplify Claims ReimbursementLeverage our All-Payer clearinghouse >Verify insurance eligibility prior to intakeFix errors before submissionSubmit claims to any payerSee real-time status of claimsSupport Payer-Provider RelationsAccess Payer Gateway solutions >Reduce rejections with custom rules and editsAssistance with claim routingHosted Payer data solutionsBoost Revenue RecoveryReduce bad debt and maximize claims reimbursement >Find known and unknown billable insuranceReview Medicare encounters for underpaymentsRespond to audits and appeal denialsIdentify and enroll patients into Medicaid and financial assistanceEnable Value-Based CareSupport enhanced quality of careMonitor patient rostersAddress and close gaps in careSecurely exchange clinical dataEfficiently Run Your PracticeRun small- and medium-size practicesOffer appointments and schedulingManage clinical documentationElectronically order and prescribeSupport payments and accounting
Office Ally (officeally.com) has 196 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
196 approved reviews, newest moderated first
Our office has used Office Ally for about 19 years. It is an easy to use website, with a lot of help if needed. I highly recommend them to process claims, get EOBs and remits.
By Advanced Chiropractic G.
Response from Office Ally· Jan 27, 2025
Thank you for the complimentary review and thank you for being a long time valued customer. We are glad that you are enjoying the product.
I really love that it is no longer stressful to file claims and, especially, the ease with which to find out the problems with my claims. I will say, I was unable to find where to "pay my bill" in the New platform, so I had to return to the Classic.
By Federico
Response from Office Ally· Jan 27, 2025
Federico, thank you for the complimentary review. We are very glad that you are enjoying the product. We value your feedback on the new platform and would like to reach out and help you find what you are looking for. However, we're unable to locate your contact information based on the details provided in this review. Please provide additional information (e.g., company name, account name, etc.) or reach out to our support team at https://cms.officeally.com/contact-support so that we can help.
I have used this for years now, and continue to use the classic program. Very easy to use and keeps great track of recently submitted claims and past claims...my only disappointment is the cost per month has continuously increased and my claim submissions have been constant over 10 years...
By Joyce S.
Response from Office Ally· Jan 24, 2025
Joyce, thank you for the review and for being a valued customer. We value your feedback as we continue to invest in strengthening the features and functionality of our products and continue to focus on upgrading our service offerings.
Terrible support - I put in 3 tickets over the past weekend (1/11/25) and still no response (today is Wednesday, 1/15/25). So called, but on hold today for over one hour. Their phone recording encourages clients to visit their website to log a support ticket - why?
By Christine F.
Response from Office Ally· Jan 15, 2025
Christine, we are sorry to hear that you have not had a positive experience with Office Ally support. We take all complaints seriously and would like to investigate the matter. Someone from our team will be reaching out to you soon to better understand the issue and help seek a resolution.
PracticeMate is a reliable, convenient way for me to file claims. As a solo-practicioner though it is pricey. It would be better if there were service pricing layers for practicioners like me.
By Michael L.
Response from Office Ally· Jan 13, 2025
Michael, thank you for the review and for being a valued customer. We value your feedback as we continue to invest in strengthening the features and functionality of our products and continue to focus on upgrading our service offerings.
The hold time is very long to speak with one of your representatives. When I get to talk to them they are polite and try to help. The issue for me is that when a claim is rejected you don't provide what needs to be fixed so I am left to have to call and wait.
By JustAnswer C.
Response from Office Ally· Jan 13, 2025
We are sorry to hear that you haven't had a positive experience with Office Ally solutions. We value your feedback as we continue to invest in enhancing the features and functionality of our products, as well as improving our service offerings. We would like to reach out and help resolve this issue. However, we're unable to locate your contact information based on the details provided in this review. Please provide additional information (e.g., account name, email address, etc.) or reach out to our support team at https://cms.officeally.com/contact-support so that we can work toward a resolution.
I have used Office Ally for a number of years, too many to count even. It is an easy program to use to generate the electronic bills for my mental health clients. It takes about 5 minutes to do a days worth of billings which I then print out a hard copy and organize in binders for easy tracking. I have issues with their billing system though for services provided. To attempt to avoid this issue I have actually paid ahead a month, but their monthly bill shows I still owe a payment when it should show I have a credit.
By Chris K.
Response from Office Ally· Jan 10, 2025
Chris, thank you for the complimentary review and thank you for being a long time valued customer. We are glad that you are enjoying the product. We would like to reach out and help resolve your billing issue. However, we're unable to locate your contact information based on the details provided in this review. Please reach out to our support team at https://cms.officeally.com/contact-support so that we can work toward a resolution.
The program is easy to use to schedule patients and receive most payments from insurance companies.
By Julia
Response from Office Ally· Jan 10, 2025
Julia, thank you for the complimentary review and thank you for being a valued customer. We are glad that you are enjoying the product.
