Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
227 reviews
Novilla MattressSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
As someone who truly cares about you, Novilla knows that life sometimes can be a little bit too much. We know it can be overwhelming to balance a career and a relationship. Today's fast-paced lifestyle makes it easy to neglect the important things in life. We want to remind you to love yourself, take care of yourself, and treat yourself when you need a real time out.Novilla can help you take a deep breath to thoroughly relax. Create a peaceful environment for yourself to have a longer, more restful sleep compared to before.Sleep on Novilla, and take the time for yourself to be with your thoughts without any distractions. When you wake up, you will feel refreshed and realize that you gained more energy to love others better. Our mission is to let you know how great you are and to help you be kind to yourself. That way you will love yourself well and love others well.
Novilla Mattress (novilla.net) has 227 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
227 approved reviews, newest moderated first
Il materasso che ho acquistato ha un fantastico rapporto qualità/prezzo. Quando è arrivato era sottovuoto e ben imballato. Mi sono preoccupata per lo spessore che sembrava inferiore di quello dichiarato ma ho risolto contattando Tracy del servizio clienti che mi ha rassicurato e spiegato come fare ed ora il mio materasso è perfetto!
By Laura E.
My experience with novilla mattress was very bad. I ordered and paid for a 12 inch mattress. After several days mattress only deflated to around 10 inches. The mattress had a bad sinking problem in the center. I notified the Novilla customer service. They gave me the run arounds. They asked for photos and mattress tag numbers. I sent the photos to the customer representative phone number. I sent photos of the mattress with pictures that the mattress only deflated to 10 inches not 12. . After the initial reporting of the problem to customer service by phone, they are totally unavailable , and unresponsive by phone. They do not provide adequate communication therefore the 30 day trial is false, They offered no return nor resolution to their dishonest business practices. I would diffently WARN, BUYER BEWARE. I would NOT, recommend this product. The customer service is not real ,and truly almost none existent. BUY AT YOUR OWN RISK. Will report to consumer affairs.
By Linda H.
Purchased a mattress that was delivered on January 28th and as of this review has yet to fully inflate. Followed all the rules did what I was told and nothing, have been fighting for almost 3 months to get my refund back. I have a total of 60 messages they try to talk in circles they deposited the money in a wire transfer supposedly to a bank that I don't even bank at unfortunately when I called that bank I spoke to the supervisor of the wire transfer department and she put my routing number of my account in there and nothing came up because there was no wire transfer for me to a bank that I don't bank at there is not a federal wire transfer number in their system because it was never sent but this company keeps saying they sent it they sent me a snapshot so small and it couldn't even be enlarged I have requested numerous times to send me a bigger copy it has been refused. This company is also authorized to give me my refund back on my original charge card on which the mattress was purchased through the merchant services department and guess what they have refused they asked me to open up a PayPal account I did that then they went ahead and deposited my money in a bank where I don't even bank at this company has numerous complaints with the Better Business Bureau for doing this to Consumers when they have a faulty product I will make sure as a consumer cuz I work my ass off for my $297 that I will file every negative review in regards to their refund department against this company this is absolutely BS this is what I get for dealing with the company in China
By Tina
Great mattress at an excellent price. I did All the research, compared with the Zinus 10" Green tea mattress, and the Linnenspa 10" hybrid on Amazon. After reading All the reviews, I decided to go with the Novilla 10" hybrid. Best decision I ever made. I'm a stomach/side sleeper with back problems, and this mattress has me sleeping like a baby! The mattress is firm, but the pillow top makes it extremely comfortable. Bye, bye back pain, hello sleep! Customer service is also top notch. Highly recommend, especially for the price.
By Charlie
Sent mattress to the wrong state! Can’t get customer service they are “off line”. No one answers their phone. This company is terrible! Wound up filing a claim with credit card and filing a report with the BBB!
By None
Had an issue with inflation and comfort of they hybrid mattress and Novilla customer service rep Tracy handled it with grace and satisfied out concerns quickly. Back to sleeping in comfort. Thank you.
By Sherri
Write Novilla. There customer service people are very nice but what good are they if they are not allowed to answer technical questions about coil count, coil steel gauge, density of materials used etc. I want to know what I'm buying and paying for!
By Brian S.
Ran into an issue with comfort. Novilla sent me a topper and I am sleeping the best sleep of my life again
By Tommy D.
