MyAutoGuardReviews of myautoguard.com

555 Anton Boulevard, Suite 150, Costa Mesa, California

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3.4/ 5

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306 reviews

MyAutoGuard3.4Average

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About MyAutoGuard

A vehicle service contract from MyAutoGuard shields you from the stress and cost of unexpected and expensive auto repairs, giving you complete peace of mind with your vehicle. Whether you drive a car, truck, SUV or electric vehicle — we have a personalized coverage plan built for you.Buying a car is one of the biggest financial decisions you'll ever make — and the right auto protection plan deserves the same level of care and commitment.What makes MyAutoGuard different? Our dedicated customer service and claims teams are all in-house, right here in America — real people under one roof, ready to support you. No outsourcing. No runaround. Just real people who care.From personalized coverage plans and flexible payment options to 24/7 roadside assistance and your choice of ASE-certified mechanic — MyAutoGuard has your back every mile of the way.With auto repair costs climbing, breakdown protection isn't a luxury — it's essential. MyAutoGuard is here to protect your wallet, your vehicle, and your family from the surprises that come with car ownership.Because at MyAutoGuard, this isn't just a transaction. It's a promise to always have your back on the road.Trustpilot only posts half the good reviews we receive, but ALL of the bad ones.

MyAutoGuard (myautoguard.com) has 306 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.

Also known as: myautoguard.com
Website: myautoguard.com
Category: Insurance
Location: Costa Mesa, California
Listed on The Fair Hearing: 2026

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Aug 10, 2026

Terrible customer service and liars everywhere

This policy was sold to us with the pretense that the first year was a "better than a new car warranty". Three months into it, my dad ( it's his car and he is 89 yrs old) took the car to the dealership to have the check engine light checked and the problem solved. The problem was a gas vapor valve and the warranty did not cover that. When I called, I found out that this was ONLY a power train warranty. I called about a possible power steering problem and again, NOT COVERED. This was a VERY BAD MISREPRESENTATION of the policy. We would not have spent $159.00 a month for a powertrain only warranty. I have been a technician at 2 dealerships for about 7 yrs total. This was not a "better than a new car warranty " warranty. I live 400 miles from my dad and cannot just jump and run for a car problem. This policy was purchased for a little piece of mind but, it has been a m nightmare. This was paid on the 4th of the month and canceled on the 7th.(4th payment) when asked for a prorated final month, he has to go to a dealership or certified garage, get a certified odometer reading, then fax it to AutoGuard. We have to pay that. Why do they need that. They never asked for it when he got the policy but to cancel it they have to have it. That it TOTALLY BACKWARDS and makes no sense. If your thinking of using AutoGuard, think extremely long and hard then check other options. I found a better policyfor $50.00 a month less and covers much more. Better companies are out there, this only got 1 star because I cannot give it a negative number. Customer service is UNHEARD OF here also. Update: They sent a form letter it seams and said they had to have the odometer reading as per contractual agreement. That STILL dosent explain why that wasnt in the beginning of the contract. I could have said any milage and they accepted it. Thats THEIR way of not giving any refund for any reason. All you have to do is read and see how MANY 1 star reviews are given for this warranty company. I wish I would have looked into them more and NOT went off of salesman pressure. I was trying to help my Dad but, it just cost him money for a bogus bunch of garbage. They cant even call me now or when I call I am on hold for 15 minutes for nothing. Bad company and they know it so they have a form answer. Typical SPAM And another reply with their disagreement. Why so many NEGATIVE reviews.

By Brad S.

Response from MyAutoGuard· Aug 11, 2026

We're sorry to hear that you were dissatisfied with your experience. However, we respectfully disagree with several statements made in your review. Your daddy's car is 23 years old, we select the highest level of coverage the vehicle qualifies for and give you 30 days to review the plan to make sure it fits your needs. Iit is not just a powertrain coverage, its an enhanced policy that covers much more than the powertrain and reviewed the call and your daddy was told exactly what it was, so there were no lies told as stated in this review. The coverage provided under any My Auto Guard plan is determined by the specific service agreement selected at the time of enrollment. Covered components, exclusions, and benefits are outlined in the contract that is provided to every customer. While we regret that the coverage did not meet your expectations, claim determinations are made according to the terms of the agreement—not after the fact. Regarding your cancellation, the final odometer reading is a standard contractual requirement used to accurately process cancellations. This helps ensure the account is closed correctly and consistently for all customers. We understand that unexpected repairs can be frustrating, and we're sorry this experience did not meet your expectations. We appreciate your feedback and wish you and your father the very best moving forward.