Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Got right back with me due to not receiving my order
By Melissa R.
Response from MrFluffyFriend™· Jan 24, 2023
Hi Melissa. We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
Nicely made product
By Mark A.
Response from MrFluffyFriend™· Jan 20, 2023
Hi, Mark. Thank you for sharing your kind words with us. We look forward to serving you again soon! - Team MrFluffyFriend™
The ordering was easy and the product was great, just as described. My dog love her Mr. Fluffy Friend bed!
By Noelle T.
Response from MrFluffyFriend™· Jan 24, 2023
Hi Noelle. Thank you so much for the 5-star review! We only want what's best for your beloved pet.
We have an older dog and he loves his fluffy bed. I would order again.
By Jamie B.
Response from MrFluffyFriend™· Jan 24, 2023
Hi Jamie. Thank you for sharing your kind words with us. We look forward to serving you again soon!
Horrible product that they don’t stand behind. Beware you’ll will have to pay return shipping even if you receive a damaged product. Ridiculous! Do not buy. Update after reply, They did absolutely nothing, filed dispute with PayPal and they did nothing for an item coming directly out of China. That’s why I use PayPal. But, they don’t seem to be for the consumer anymore.
By Ryan H.
Response from MrFluffyFriend™· Jan 20, 2023
Hi Ryan! We are terribly sorry to know you are unsatisfied with our product and service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Flat as a pancake still after weeks Product sucks
By Tiffany M.
Response from MrFluffyFriend™· Jan 20, 2023
Hi Tiffany! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Mr Fluffy Friend is a good company. Parcel was badly delayed by carrier ENVI, but it was eventually delivered intact... better late than never. There are many bad reports of this carrier ENVI but at least my dogs beds were beautifully and securely packed and delivered to me, coming be all the way from China. Best of all my two dogs just love their beds, they snuggle down into them and look so content, I keep the beds in my bedroom for night time use but am sure if the beds where brought downstairs they would spend all day in them as well.!
By Glenys
Response from MrFluffyFriend™· Jan 24, 2023
Hi Glenys. Thank you so much for your feedback. It means a lot to us here at MrFluffyFriend. We would like to apologize for your negative experience.
Takes way too long for delivery. Would not recommend.
By Corine K.
Response from MrFluffyFriend™· Jan 20, 2023
Hi Corine! We are terribly sorry to know you are unsatisfied with our service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
