Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
My dogs absolutely love it and normally they avoid dog beds like the plague. Very worthwhile investment!
By Sue
Response from MrFluffyFriend™· Jan 24, 2023
Hi Sue. Nothing makes us happier than knowing your pet loves the bed. Thank you so much!
Ordered a pet bed December 6 and still haven't received it. Update: Did receive the pet bed shortly after posting this review.
By Still W.
Response from MrFluffyFriend™· Jan 20, 2023
Hi there! We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
Fantastic - keeps the dogs off our bed they love it so much!
By I H.
Response from MrFluffyFriend™· Jan 24, 2023
Hello. We are thrilled to know your dog loves the bed. This review made our day!
The size is not what I ordered have emailed 3 times £50 wasted have gone elsewhere 😠
By Lisa H.
Response from MrFluffyFriend™· Jan 20, 2023
Hi Lisa! Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
The bed itself is very good. The delivery was extremely slow . It took around 19 days. The dog loves the bed and sleeps in it when I am home but it is now destroyed because when I leave the house she begins ripping it apart. So much for anti anxiety!
By Margaret-Ann E.
Response from MrFluffyFriend™· Jan 20, 2023
Hi Margaret-Ann. Thank you for taking the time to write. We wanted to let you know how sorry we are for what happened.
This is the Worst company to work with. DO NOT ORDER FROM THIS COMPANY!!! I placed my order in December 12th it’s now January 10th. I have been in contact with the company telling them my tracking information states the dog bed I ordered was still at the same location in Illinois. I told them I wanted to cancel and a refund. They told me I couldn’t do that until I received the bed. So frustrated and very upset. I responded to an email a few days ago they sent stating a My bed was delivered at the front door. I looked there is no package. They then told me to go to neighbors houses and check with family friends to see if maybe they had picked it up but unfortunately, since there was no insurance, they could no longer help me. Convenient!!!This is a horrible experience and I paid a lot of money for that dog bed. Someone commented on Nextdoor App this MrFluffy bed are good for dogs having anxiety , arthritis, and I thought I’d give it a chance, could be very helpful for my dog. We’ll never know now. They sure put me through a lot and I HAVE TERRIBLE ANXIETY!!! DO NOT ever order anything from this company. They will scam you they have horrible customer service. Money is tight for everyone these days. Not only is my money not being refunded but my best furry friend did not get her Christmas present. I do not recommend this company.
By Very D.
Response from MrFluffyFriend™· Jan 20, 2023
Hi there! Thank you for bringing this to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Was very excited to receive the XL pet bed I ordered for my dog. However when I received I had straight disappointment! It was nothing like the picture what so ever! Very flat, no filling. I felt like it was just a infomercial item I got swindled into purchasing. I could return however that’s always just a hassle with some companies and feel like that is how a return would be with this company. Not worth the price but honestly it wouldn’t be worth less money either. Update-after posting review and company reaching out the only options are return at my expense or keep and they will refund me 15% of my purchase price back. Not really a resolve. The product just isn’t quality.
By Michelle W.
Response from MrFluffyFriend™· Jan 20, 2023
Hi Michelle! We are terribly sorry to know you are unsatisfied with our product and service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
These beds XXL do not work well for a large dog (German shepherd) about a foot to short in circumference … NOT enough fill in the bottom of it for the weight of a dog like that … I was given 15%off, and forced to keep it or PAY FOR RETURN SHIPPING … I gave it away! Perfect for a medium to small dog~ $85 not worth it…
By Kimberly P.
Response from MrFluffyFriend™· Jan 21, 2023
We are sorry to hear about your negative experience. We will take the necessary action to ensure this incident does not repeat itself.
