Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
It arrived JUST in time for Christmas . . . when it's said that it takes 7-20 days to ship, figure on the latter. My Cavalier loves his new bed! I wish there was a neutral beige color versus the peach to select from. It IS very fluffy!!
By D. B.
Response from MrFluffyFriend™· Jan 24, 2023
Hi there! Nothing makes us happier than knowing your pets love the beds. Thank you so much for the positive feedback! 🐾️
Avoid at all costs Still waiting for my order from December 2022. They send out a tracking number that does not exist. when you email they send you back a generic email that has no bearing on the email you actually sent. Then ignore your next one. Currently awaiting response to my third email requesting a refund. Shocking !!
By Nicola T.
Response from MrFluffyFriend™· Jan 19, 2023
Hi Nicola! We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
My little dog loves her new pillow. She has some nervous habits and the pillow calms her down immediately as soon as she steps into it and falls asleep.
By Marie K.
Response from MrFluffyFriend™· Jan 24, 2023
Hi Marie! Nothing makes us happier than knowing your pets love the beds. Thank you so much for the positive feedback! 🐾️
Horrible product - totally misleading and the return department is in China which will cost more to send back than the actual product. This is a scam
By Scooter H.
Response from MrFluffyFriend™· Jan 19, 2023
Hi Scooter! We are terribly sorry to know you are unsatisfied with our product and service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Very poor shipping follow up after order. Not too over whelmed with dog bed.
By Marta
Response from MrFluffyFriend™· Jan 20, 2023
Hello Marta. We are very sorry for any inconvenience this may have caused you. We understand where you are coming from, and we are sorry to hear that you are experiencing this issue.
Bought a large but it was way to small for my staffie, abit disappointed and expensive for what it is, he won’t use it, it’s to small.
By beth
Response from MrFluffyFriend™· Jan 20, 2023
Hello Beth. We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Nothing like picture! Pathetic bed, don't waste your money!
By L F.
Response from MrFluffyFriend™· Jan 19, 2023
Hi there! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
A dishonest company that no one should trust or buy from. The item received was too small and when trying to return for full refund was deliberately stalled and not provided with address details to return and was then only offered 15% refund when I had advised of my intention to return within the 30 day period. Don't buy anything from this company. All a sham.
By Kim M.
Response from MrFluffyFriend™· Jan 20, 2023
Hi Kim! We are terribly sorry to know you are unsatisfied with our product and service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
