Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
The beds took a little longer to arrive than I'd hoped but our dogs LOVE them'
By Patty
Response from MrFluffyFriend™· Jan 24, 2023
Hi Patty! Nothing makes us happier than knowing your pets love the beds. We apologize for the long delay though. We try to constantly improve our products and services with helpful feedback like yours. Thank you so much for the feedback! 🐾️
I tried to cancel order within 45 minutes of placing it and was told by customer service by email two days later that it was too late. Very displeased with this company.
By Douglas W.
Response from MrFluffyFriend™· Jan 18, 2023
Hi Douglas! Thank you for sharing your insights with us. It's hard to hear that you had a negative experience. We are working to fix it so that an incident like this never happens again.
It took quite a while to arrive, but so did most of my online deliveries over the holidays. I am so glad I ordered the XXL. My two dogs love it and are happy to share it. I am thinking of buying another one to leave in my son's place for when we go visiting. It’s lightweight and fluffy just the way it’s supposed to be. Very attractive in any room. Mine is in front of the fireplace and I’m very pleased with my purchase.
By Lynn C.
Response from MrFluffyFriend™· Jan 23, 2023
Hi Lynn! Nothing makes us happier than knowing your pets love the beds. Thank you so much for the positive feedback! 🐾️
Took a month to get this.
By Sherry H.
Response from MrFluffyFriend™· Jan 21, 2023
We are sorry to hear about your negative experience. We will take the necessary action to ensure this incident does not repeat itself.
B d has ever been delivered,!
By Beverly A.
Response from MrFluffyFriend™· Jan 18, 2023
Hi Beverly! We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
Customer service was horrible. You don’t stand behind your advertisement of 30 day guaranteed money back. You gave me a piddly 15% and keep the piece of crap bed you sent me in a small instead of an extra large I finally gave up and just decided to give the bed to someone with a small dog, thanks for nothing. I would never buy anything from these people ever.
By Liz S.
Response from MrFluffyFriend™· Jan 18, 2023
Hi Liz! Thank you for sharing your insights with us. It's hard to hear that you had a negative experience. We are working to fix it so that an incident like this never happens again.
CNt. Return. Did. Not. Realize. Made. In. China......got. Small. Needed. Medium.... Thought. Made. In. Usa........susan
By Susan M.
Response from MrFluffyFriend™· Jan 18, 2023
Hi Susan! We are very sorry for any inconvenience this may have caused you. We understand where you are coming from, and we are sorry to hear that you are experiencing this issue.
Prompt delivery of product. Quality Excellent
By Karen S.
Response from MrFluffyFriend™· Jan 23, 2023
Hi Karen! We are happy to know you and your pet had a positive experience at MrFluffyfriend. Looking forward to seeing you again soon! 🐾️
