MaytReviews of maytag.com

My 7 year old Maytag washer was diagnosed on Oct 23, 2024 to have a faulty controller. At ~$400 for the part it was not worth repairing. Maytag service tech tells me about 15% loyalty discount if I buy another Maytag washer. I order it (MVW4505MW) that day. It was delivered October 31. My wife tries it an hour after delivery. Ear piercing metal on metal noise. Another Maytag service tech arrives November 1. Same noise and he smells smoke. Says it is DOA and should be replaced. He is on phone with Maytag HQ for over an hour - no resolution or agreement to replace. Same afternoon I call 2 times to try to get agreement to have it replaced. On phone for at least 60 minutes. CSR cannot help, the case is now with Safety department, could be 3 days for them to answer. Nov 4, I get a call offering a replacement or refund. The model we purchased is not in stock so I accept the offer to refund. I ask to issue credit to the card I used to buy it. They cannot do that - a cheque must be issued. This is INCREDIBLE. A company that size that cannot refund to the card used to purchase from them. I go to Rona and buy a Samsung washer. Cheque will be 2-4 weeks. Yes- 2-4 weeks! I follow up on Nov 18 looking for update. I get a response on Nov 25 advising the cheque will be sent in a few days. Cheque sent out for delivery Nov 28. Purolator cannot deliver because address is incomplete. Are you kidding me? 90 minutes on phone to Purolator to get address fixed. Cheque finally arrives Nov 29 - a month after the initial delivery. You can judge for yourself whether to buy from Whirlpool / Maytag. I will never deal with them again.

Beyond horrible. New washer died after 8 months. Now going on 3 weeks without a washing machine. They sent a "tech" and I use that term very loosely to "fix" it. We waited a few days for a part, didn't fix it. Tech says he doesn't know what the new code the machine is throwing means. He leaves and thats the last I've heard from anyone in two weeks. The customer service "chat" is totally useless. Its a combination of telling you the incredibly obvious (your work order is still open...) and generic copy and paste messages (We're real sorry about this...gosh if only we could somehow help...) Do NOT buy a Maytag or any Whirlpool product. Don't say I didn't warn you.

How do you get off selling a dishwasher with SEVEN parts missing?? I could not install the dishwasher in the only 3-hour window I had this month bc I only found out I was missing so may parts when I read the manual for installation. WHO SELLS AN APPLIANCE WITHOUT A POWERCHORD???? This is why China is winning - at least they deliver COMPLETE PRODUCTS instead of DECEIVING their customers. I will NEVER buy an American company's appliance again, and I'll tell everyone I know to never buy Maytag.

We bought a Maytag stove through Lowe’s thinking that it was a good brand and the oven has not held temperature properly from the beginning. Lowe’s has tried to work with us and Maytag, but Maytag will do nothing to help. They did send out a service guy to look at it and he confirmed there was a problem and Maytag threatened to charge us for the service call. we have been dealing with it for a year now through multiple phone calls and emails and all they do is get angry and say they won’t do anything. Definitely do not buy anything from Maytag if you value your money, and your time. So now we have a stove that we are not happy with and does not cook food properly but what does Maytag care? They got their money and that’s all that matters to them. It used to be that companies would stand behind their products, but apparently not anymore, and Maytag is a good example of this.

My 18 month old maytag dishwasher bought at costco began to alarm for leaking 2 days after last being used....so we checked it and sure enough was leaking around pump seal. Notified costco but they said it was still on manufacture's warranty so had us contact maytag whirlpool to get service...Waited 3 days for the repair person to contact us but they didn't so contacted maytag whirlpool again only to find out that the repair was scheduled for sunday just past with the repair person that was not to be found in the Sudbury, ON area, so they said they would search for a repair person and get back to me...finally 2 days later repair person called me from Espanola. I sent him the video of the machine leaking and he said he knew exactly which part to order and did so....repeatedly checked with him biweekly to see if they had sent part for 3 weeks and finally he phoned and put a rush on it but still nothing came. Just before thanksgiving weekend he claimed that he hoped it would come next week. Wednesday after thanksgiving I text him to see if he had a tracking number to see if it was even shipped yet ( with no response so I phoned him and it went straight to voicemail)....same day I happened to go to costco and seen they had a bosch dishwasher that I wanted to buy as I was tired of waiting for the repair....decided to explain what was happening to costco service desk staff and they offered to refund me in full if I would return the dishwasher to them so we agreed but couldn't do it till the next day. I text the repair person to inform him of what had transpired and to cancel the repair as it was taking too long....( again no response and no indication that he had seen the text) so to be safe I phoned maytag repair to be sure it was cancelled and told them what had happened....only to be told that the repair had been cancelled by them on the wed before we had even returned the dishwasher...I expressed this was odd as I hadn't even returned it yet, could you tell me why they would cancel the repair when it wasn't fixed and they did not contact me to tell me they were going to do that. Response was she didn't know. At no time did maytag ever try to reach me or inform me of this occurrence or at alone why or if they were unable to repair it and what they would do to make up for it. Needless to say costco made up for this terrible service but I am still left with a lot of questions as to how they think their customers would like to be treated this way....they lost this customer for life. Sincerely miffed Lori

I purchased a Maytag dryer in July, and by the end of September it was no longer drying adequately - if at all. I purchased it because I wanted to use less energy, but am now having to run my clothes through multiple times. At first, it seemed to be just on the auto-dry setting. However, now neither the auto setting nor the timed dry work effectively. I called once and was told to check my hose and the lint screen. I was also told customer service would send me a "test kit" to see if it was heating. No effort was made to schedule service. I did not receive a test kit within a few days, and it began taking even longer for my clothing to dry so I called again. This time customer service took the issue more seriously and has scheduled a repair person. However, no one is available for a week. If someone had taken me seriously on the first call, perhaps it would be fixed by now. I bought Maytag in part because of its long-time reputation. Buying an appliance that does not work after a couple of months leads me to believe I will look at other brands in the future.

Maytag is good company they have quality, appliances,I've being there customer10years,I got one there dryer ,something happen to it ,don't get my clothes ,I think my heat element went out,first time I ever experience that with magtag ,I've being there customer for servel years,I've being without dryer now for few months now,I might have to try different company, Thank u magtag

I wish I'd seen these reviews before I bought a Maytag washing machine! I spent $1200 on a washer in Nov 23 and it started malfunctioning a few months later, but it completely stopped working in July. Getting someone out here to repair it has been a nightmare, but several weeks ago, the repair folks decided it was the control board. Fast forward 3 weeks and now they installed the board, but it still doesn't work. Now they think it might be the pump or maybe something else? I'm about ready to take this to the dump and go buy a new machine (non Maytag/Whirlpool) that actually works. The only help I get from their help desk is their lame suggestions to keep trying to repair it over the next few months; note that it takes a very frustrating 45 minutes to ever get through to anyone on that line. I want my money back. Terrible company.