Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
118 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Lucidchart is your solution for visual communication and cross-platform collaboration. Create professional flowcharts, process maps, UML models, org charts, and ER diagrams using our templates or import feature. Works on Mac, PC, and Linux and integrat...
Lucidchart (lucidchart.com) has 118 customer reviews on The Fair Hearing, with an average rating of 1.6 out of 5.
118 approved reviews, newest moderated first
I signed up for the free trial and accidentally signed up for a yearly subscription plan for a team of 5. Paid over $600 for this. I requested a refund for the team plan and requested to pay for a year plan for a single user. They refused to provide a refund and update my access level.
By Alex S.
Been with Lucidcharts for many years as a enterprise customer. Just this year, they have raised their pricing per user and changed from monthly to annual. Because we were loyal customers, they offered that we can stay at our current pricing and continue to pay monthly, only if we moved to annual pricing. They are not honoring their agreement. We are being charged at the new rate plus having to pay for the whole year.
By Greg H.
1 star is too high for this scamming company. I was not notified they were charging me for TEAM vs. individual plan. I have not logged in for months and they don't provide email notification.
By Fritz G.
Lucid is a well-built and capable platform no complaints about the functionality itself. However, our experience as an enterprise customer has been frustrating and disappointing in terms of account management and flexibility. We weren’t looking to cancel we simply wanted to right-size our plan to better reflect our current needs. Instead, we were held to a renewal triggered by fine-print auto-renewal terms, with no willingness to adjust or have a reasonable conversation. For a product positioned at the enterprise level, the lack of flexibility and customer-centricity was surprising. If you’re looking for a solution that adapts to your business, values long-term customer relationships, and provides meaningful support, I’d strongly suggest exploring other options. The tool itself is strong, but the service behind it simply didn’t meet expectations.
By Vašek J.
they did a great job of refunding me. at first, i thought they wouldn't, but they did. ignore my first review. thanks
By Sahran
Disgusting company that steals with no shame.
By Sahran O.
Targets students with a free tier which has a severely restricted usage policy. They block using it after a certain amount of shapes are used and force us to sign up for their 7-Day free trail. The free usage is so restricted that this should never be used by anyone.
By Arushad F.
This is a virus that spreads through your corporate systems until it affects every PC with its painfully slow and useless features. Just use Excel.
By Elliott C.
