LucidchartReviews of lucidchart.com

I was also shocked that they charged me over 100 pounds for the yearly fee when my plan is monthly. It's very misleading. I will complain but it probably will be a waste of time...

Bad compay Free version useless

Напишу на русском, может кому пригодится. В общем прога не плоха, но разрабы хапуги конкретные. Заблочили приложение всем, в том числе по индивидуальной подписке, оставив только на премиуме, за 400+ евро в год). Мне не жалко, но это борзота на мои вопросы отделались формальными отписками. Да, если кому интересно, то в бесплатной версии они считают до 60 бесплатных фигур, но использовать вы их полностью не сможете, потому-что они считают и стрелки тоже)))))

Any time a company's support page has a link directly to cancel the account at the top of the suggestions and has to put a big notice of no refunds there, it is a giant red flag. I used it for a project last year and forgot I had a membership renewal coming up. They didn't send any email notifications, and just renewed for a year automatically even though I haven't logged into the platform in over 6 months.

Total scam. Ignore requests to cancel, no communication around renewal and no answer to support requests. Only solution i think I'm left with is to close my business account and set up a new one to stop them taking money.

I contacted Lucidchart to request a discount for my new project, valid only for the first year. However, the customer service representative quickly dismissed my request, stating that discounts are not available for single users. This experience was both disappointing and disheartening, as it clearly showed that Lucidchart is a company focused solely on profit. They could have shown a small gesture of support and courtesy for a new project, but they chose not to. It is upsetting to see that Lucidchart prioritizes profit over customer satisfaction. I find their approach far from customer-oriented and extremely disappointing.

Terrible business practices, total scam of a company, selected the individual plan and it charged me 360 usd, also the no refund policy is a total scam of a policy, they won't tell you when they changed your plan

last night while i working on my project on free plan however, I accidently got a pop up which offered one click upgrade of my plan immediately charging me 108$ for an annual plan /?? there was no confirmation button or plan details such as monthly or annual this is absolute Scam i sent support ticket but they didn't respond yet