Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
383 reviews
LoviSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Smart skincare powered by AI Lovi is an AI-powered cosmetologist app that analyzes your skin, builds personalized routines, and helps you choose products based on science and real data. Track your skin progress, get tailored recommendations, and make confident skincare decisions – all in one app. Download on the App Store Apple and the App Store logo are trademarks of Apple Inc. AI Skin Analysis & Progress Tracking Lovi uses AI-powered face scans to analyze multiple skin concerns and track changes over time. This helps users understand how their skin evolves and how routines or products impact results. Personalized Routines & Product Fit Based on skin type, goals, and preferences, Lovi builds customized skincare routines and evaluates how well products match individual needs. Recommendations focus on compatibility and effectiveness, helping reduce trial-and-error. Ingredient Insights & Smart Guidance Lovi provides clear ingredient insights and safety indicators, making it easier to understand what is inside skincare products. Users can also ask questions anytime and receive science-backed guidance tailored to their skin.
Lovi (lovi.care) has 383 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
383 approved reviews, newest moderated first
Very helpful
By Helpful
Response from Lovi· Mar 9, 2026
Hi! We really appreciate you taking a moment to leave this. Hearing that the help made things easier for you is exactly what we hope for, so it’s great to know it worked out that way. If you ever need anything, just drop us a line at [email protected]. We’re always here 💜 Margarita and The Lóvi Team
Because worked perfectly
By customer
Response from Lovi· Mar 9, 2026
Hi! We’re really glad to hear everything worked exactly as it should! If you ever need anything, just drop us a line at [email protected]. We’re always here 💜 Margarita and The Lóvi Team
It definitely gave me some great information. It pointed out the spots I was concerned about and some spots I wasn’t aware of. I have my products now and I’m going to see how Korean skin care works
By Latasha
Response from Lovi· Mar 9, 2026
Hi Latasha! It’s really nice to hear that the insights helped you notice both the areas you were already concerned about and a few you hadn’t spotted before. That kind of awareness can make a big difference when starting a new routine. We’re excited that you’re about to try Korean skincare and hope the products work beautifully for you. If you’d ever like help along the way, you can always reach us at [email protected] 💜 Warm regards, Margarita and The Lóvi Team
Great analysis by AI, suggesting me very suitable products. Specially the AI is so much tuned that it give very right answers to the question. I love the when in the skin routine it suggests some alternative products and shows which one will be how much effective. Great to use, loving it.
By harshu P.
Response from Lovi· Mar 9, 2026
Hi Harshu! We’re really glad to hear the analysis felt accurate and helpful for you. It’s especially nice to know that the alternative product suggestions in the routine made the experience more useful and gave you options to choose from. Hearing that you’re enjoying using it means a lot to us! 💜 If you ever want help choosing between products or adjusting your routine, you can always reach us at [email protected]. Warm regards, Margarita and The Lóvi Team
I bought accidentaly the yearly suscription (don't ask me how) and asked to return to the monthly one and a refund for the difference of prices. They quickly answered and took care of everything while being extremely kind. I also think the app analyces the face really well and makes the right questions so you can make a skincare routine that adapts to your type of skin; definetely will give mine a try :))
By Inés G.
Response from Lovi· Mar 6, 2026
Hi Inés! That’s so great to hear, we’re really happy everything was sorted out smoothly for you! Can’t wait to hear how your routine works out, and if you ever have questions or need a hand, just reach out. We’re always here 💜 Warm regards, Margarita and the Lóvi Team
I would rate Lovi a 5 this is the absolute most amazing app I have came across! My favorite is how it scans your face and can actually see what area needs work on in your skin care routine! For me it was my wrinkles and fine lines and chin area and dark spots under my eyes! And then it will recommend the most amazing products! That work!! I totally recommend trying this and the products offered and adding them to your skin care routine! Did I mention the customer service is so great and they respond very quickly and are always very helpful!! Thank you so much!
By Rhonda
Response from Lovi· Mar 4, 2026
Hi Rhonda! This honestly made us smile, thank you so much for sharing! 💜️ It means a lot to hear you’re enjoying Lovi and getting real value from it. And we’re really glad you’ve had a good experience with our support team. If you ever need anything at all, just reach out. We’re always here and happy to help! Warm regards, Margarita and the Lóvi Team
Very good app, easy to use and a lot to explore. I haven't tried all of the recommendations, but they mostly align with some things I've heard in the past about my skin, which is great. Big thanks to the customer service team! They were super quick to respond when my subscription was not loading, and got the help needed immediately.
By Andrea Parra N.
Response from Lovi· Mar 3, 2026
Hi Andrea! We really appreciate you taking the time to share this! That’s always a good sign that things are moving in the right direction. And we’re glad our team was able to jump in quickly and sort out the subscription issue without you having to chase us. We’d genuinely love to know if there is anything we could improve to make it a 5-star experience for you? We’re always looking at ways to make the app even better, and we're all ears at [email protected] 💜️ Warm regards, Margarita and the Lóvi Team
So far this app is helping me understand what my skin needs and wants. For years I’ve been doing it all wrong until now.
By Lauren
Response from Lovi· Mar 3, 2026
Hi Lauren, Reading this is exactly why we built the app in the first place! Once you actually understand what your skin is asking for, everything changes, it stops feeling random and starts feeling intentional 💜️ We’re really glad it’s starting to click for you! Warm regards, Margarita and the Lóvi Team
