LovelySkin.comReviews of lovelyskin.com

Poor customer service!!! I purchased a product that had two parts, a solution and pads. Well, the pads came and the solution did not. I was told my package weighed the amount that would represent both products. I weighed the pads and box. The weight equaled the weight on the package label. I was told I could send the pads back and they would send complete product. I don't believe I should be inconvenienced for their problem. They told me they would give me credit only. I don't know why they just can't send the solution. I was also told that I could never get a refund or credit again. What a waste of time and money.

Just received my first time order with Lovely Skin. My order arrived within 3 days of placing it. The packaging was a thick cardboard box with lots of paper padding inside. And the box with my bottle was wrapped in bubble wrap also. Full bottle, brand new sealed box. Perfect. I was very happy and will definitely order from them again. Free shipping with no minimum and best price I could find.

I ordered from lovelySkin many product in a very short period and was sure I found the right company I was wrong my Hyaluronic Acid bottle came half empty brought it to there attention but they wouldn't take responsibility they asked me for pictures I sent it then they asked for some more always Different excuse to replace it I finally took the loss and gave up sad

My gosh I can hardly believe the negative reviews on this site. I've ordered from Lovely Skin for about 1.5 years now and I LOVE them. They carry the products I like and use and others that frankly I wish I could use but they are too far out of my budget (skinceuticals comes to mind) but I have found them to be extremely responsible when I've had to contact their customer service line, they have free shipping which is huge for me, when I ordered a tube of Jane Iredale lash conditioner that was really just dried up they gladly sent me another tube at no cost to me. I also find their prices, sales, cumulative earning points to be another fabulous customer centered advantage

I ran across the LovelySkin website while searching for a product that had become difficult to find anywhere else. The site said that the product was on backorder but gave an expected date and said that if I ordered it now I could get the sale price (usually can't even find it on sale!) and it would ship (free no minimum!) when it came in. I placed the order. Every week I got an email updating me of the backorder. When the time that it was expected to be filled came it was still not in which they informed me. I decided to go ahead and try another product. I emailed support on a Sunday and got an email right back saying to just let them know what I wanted in its place. I emailed them my choice the next day and it shipped out the same day. I received the package two days later (free and fast...what?!). It was packaged well. My only disappointment was that there were no samples but that is a very small thing! The products that I got are both things I have not tried before and I really like them both. I feel good about buying from a small business rather than the big guys and love that these products are sold by a skincare professional. This is my new go-to for skin care products for sure!

Purchased a big tube of sunscreen. Came in with only a few months left to expire. Contacted customer service. They literally said just use more. They also said the product they sent me is the most recent batch they had received. I'm a regular user of the sunscreen brand. Their products always have at least couple of years before they expire. That tells me the manufacturers send their overstock to Lovely Skin.

I am not sure what type of people work there but they have no clue in listening to a customer's concern about a purchase. I placed an order and the original order was lost. After many phone calls to Lively Skin, they finally agreed to send me a replacement order and then they put a tracker on the original order, to see what happened to it. When I looked on the UPS website, it stated that the original order was delivered, after a few days, which I never received. So I called Lively Skin back and let them know that this is an error and I never received the original order. They are just incomprehensible ignorant in what you're telling them and the csr proceeded to tell me that she cannot give me the details on the filing of the claim to UPS. That is not what I called about. I called to tell her that there is an error on the UPS website stating that this order was delivered to me, which it never was, but they don't seem to care, so now I don't care and I'm done with them. BTW, the replacement order that I received of Vanicream soap smells like plastic and I had to toss all three of the soaps out. I will never buy from Lovely Skin again and neither should you.

Number one: call KAYLA! Ordering off the site is easy and fast, sure. But nothing beats talking to a person who knows the product. Many times Kayla has recommended a better product – and less expensive! - than I was prepared to buy on the website. Another time, I called her for a recommendation for a daily moisturizer I was ready to buy and she told me one I already had for night that was just as good for day during the spring before it got hot! I trust her implicitly. I would buy anything she recommended and I believe she knows this. But she never takes advantage of that trust and recommends products that are cost-conscious and effective, while always reminding me that I have 30 days to return a product if I don’t see positive results. For the record, since I have been ordering with Kayla these many, many months, I’ve never returned a product. Lovelyskin Is the only place I will order my skin care needs. And Kayla is the only person at lovelyskin from whom I will ever order. The few times I order quick gifts from the website, I always have an easy time doing it. For the record, I use primarily Skinceuticals, which is a relatively expensive skincare line. Lovelyskin is an authorized reseller. All of my products… be it SkinCeuticals, or any other product I’ve ever ordered… Have been packed perfectly and been absolutely fresh. Those who aren’t familiar with good, pure vitamin C serums don’t know that they get darker the more you use them because vitamin C does this naturally when exposed to air. This does not affect its efficacy. It’s just something that happens. One call to lovelyskin customer service (or even a quick google) would’ve taught you this. Perhaps it’s better to do your homework then leave a negative review right off the bat. Also, I’ve never had a product arrive without being wrapped well with bubble wrap in an appropriately -sized box. I’ve never had a damaged product. And while it has taken a few extra days to arrive, that fault has usually been with USPS. I’m not saying this company doesn’t make mistakes. But I am saying that lovelyskin is the type to make right the things that go wrong.