LovelySkin.comReviews of lovelyskin.com

Got erroneously trapped in their automated fraud flags which caused a terrible customer experience. When I finally was able to place an order, an automated popup asked me for feedback, which I shared, then they canceled my order and blacklisted me.

I placed an order 9/12/2026 and it finally came today. Almost one month late. I called about two weeks from the date I initally ordered and asked for a replacement. I also asked what the policy was if the first item eventually showed up, She said just keep it and a replacement was sent. So being the honest person I am I called Lovely Skin to let them know the first order finally came. So now they changed their tune. I have to return the first order or pay for it. They lied. They never thought the first order would show up. If they were good customer service they would stand by what they originally said to me. I worked in retail long enough to know what a classy company would do especially for a customer being inconvenienced for over a month. I am deleting my account. I don't recommend them because when push comes to shove you will get screwed.

I ordered a product and did not receive it. I contacted the company and they told ME to contact USPS to find it. Meantime, I purchased a replacement and requested my refund. Terrible company

I ordered a product and this company charged my credit card advised the product would be delivered. No product came. I then got an email saying they have cancelled my order however they did not refund my money. I asked for an email advising they would either send my product or refund my money. They have not provided either. I am out my money and have no product. I wish I would have shopped elsewhere. I would definitely recommend to avoid shopping at Lovely Skin.

Skinmedica didn’t work like the original I bought from my dr. The lip plumper didn’t work either. Etc. I could go on…. I cancelled my subscription after that episode Then I get this email saying it’s been cancelled only NOW After they sent me another parcel for $600. I called to complain. I do hope head office listens to how rude this person was on the call

They absolutely do NOT stand behind their products! Terrible customer service. Purchased Spectralite Pro light mask 12/28/25. Two months in nose stopped lighting up. I asked for repair or replacement since they sold me an absolute lemon for $377. They sent me a link to a website that stated "This website does not exist." I want a replacement from LovelySkin. I would love to send their defective one back to them!!

I don't expect phenomenal customer service, but Arica M. at LovelySkin was beyond infuriating. It may be a bot. I have a problem with the consistency and efficacy of a product I've been ordering from them for a while. Arica is treating me like I'm stupid and crazy. They're telling me that nothing is wrong with the product when it's obvious to me that there is. I'm not getting any resolution other than to send it back for a refund or have another one shipped from the same lot. They must know the batch they received is bad.

Second order and same problem. Orderd a week ago and still haven't received. Not delivered and they won't do anything without researching which can take up to a week. No more orders for them. Stick to good old Amazon and have next day delivery.